Tag: franchise finance

The Missing Investment: Have We Been Financing Franchising the Wrong Way?

For much of my professional life, I have believed that franchising represents one of the most effective pathways to business ownership ever created. It takes many of the uncertainties associated with starting a business from scratch and replaces them with a proven operating system, established branding, training, purchasing power, operational support, and the collective experience of others who have already traveled the same road.

That doesn’t eliminate risk. Nothing in entrepreneurship does. But it improves the odds.

Over more than four decades in franchising, I’ve had the privilege of working with startup franchisees, multi-unit operators, emerging franchisors, mature franchise systems, restaurant companies, investors, lenders, and entrepreneurs from virtually every stage of the business lifecycle. Along the way, I’ve watched extraordinary success stories unfold. I’ve also witnessed businesses with every reason to succeed struggle to gain traction, despite capable owners who worked tirelessly and did many of the right things.

Like most people in our industry, I’ve often attributed those outcomes to familiar variables: site selection, capitalization, operational execution, leadership, marketing, labor, local competition, economic conditions, or franchisor support. All of those factors matter, and each can influence the trajectory of a business.

Lately, however, I’ve found myself wondering whether we’ve overlooked something much more fundamental.

What if many startup businesses are not undercapitalized because they lack sufficient working capital?

What if they are undercapitalized because the entrepreneur is?

The distinction may seem subtle, but I believe it deserves serious discussion.

When a new franchise is developed, the financial model is typically built with remarkable precision. Franchise fees, leasehold improvements, equipment, furniture, technology, signage, professional services, opening inventory, pre-opening marketing, and working capital are all carefully estimated. The numbers are reviewed by lenders, evaluated by franchisors, scrutinized by accountants, and debated by prospective franchisees.

Every anticipated expense is assigned a value.

Every anticipated obligation is accounted for.

Yet there is one question that rarely receives the same level of attention.

How will the franchisee personally sustain themselves while giving the business the time it needs to become financially healthy?

For many first-time business owners, the answer is simple.

“The business will pay me.”

At first glance, that sounds perfectly reasonable. After all, most people start businesses hoping to create both wealth and income. The expectation isn’t irrational. It’s natural.

The challenge is that a startup business is being asked to perform two very different jobs at the same time.

First, it must become a profitable enterprise capable of serving customers, building a team, establishing a reputation, and creating long-term value.

Second, it must immediately become the primary source of financial support for the entrepreneur and their family.

Those two objectives are not always compatible.

Every dollar distributed to support the franchisee’s household is a dollar that cannot remain in the business to strengthen operations, improve marketing, invest in technology, hire additional staff, increase inventory, build reserves, or simply provide breathing room while the business matures.

None of this suggests the franchisee is making poor decisions.

In many cases, they have little choice.

The business isn’t simply funding itself.

It is funding an entire household.

That reality has led me to another question, one that has become increasingly difficult to ignore after years of observing franchise systems and restaurant companies.

Why do so many experienced multi-unit operators seem able to expand into new markets with patience and confidence while first-time entrepreneurs often find themselves under extraordinary financial pressure almost immediately after opening?

Certainly experience plays a role.

So do operational systems.

Relationships matter.

Access to capital matters.

Yet I wonder if another explanation receives far less attention than it deserves.

Experienced entrepreneurs often have something first-time entrepreneurs do not.

Time.

Or perhaps more accurately, they have purchased the ability to give a new business time.

Consider the successful multi-unit franchisee opening another restaurant in an emerging market.

Perhaps the community surrounding the location is still under development. New homes are being constructed. Retail centers are only partially occupied. Traffic counts are expected to increase steadily over the next several years.

Everyone involved understands that the location’s greatest years likely lie ahead rather than immediately after opening.

The entrepreneur proceeds anyway.

Why?

Because they are investing.

Not depending.

Their existing businesses already support their personal lifestyle. Mature locations pay the mortgage, provide health insurance, fund family expenses, and create personal financial stability. The new business is free to retain virtually every dollar it generates because the entrepreneur is not relying on it to meet next month’s household obligations.

Cash remains inside the business.

Operations improve.

Marketing continues.

Employees are retained.

Customer relationships deepen.

Reserves accumulate.

The business becomes stronger because it has the financial freedom to become stronger.

It is easy to look at that entrepreneur and conclude they simply execute better.

Perhaps they do.

But I suspect there is something equally important happening beneath the surface.

They have separated their personal financial needs from the immediate financial demands placed upon the new business.

Now consider the first-time franchisee.

There are no existing businesses generating income.

No mature assets producing cash flow.

No portfolio of successful operations quietly subsidizing the next venture.

The startup must accomplish everything at once.

It must pay rent.

It must cover payroll.

It must satisfy suppliers.

It must meet debt obligations.

It must invest in marketing.

It must build a customer base.

And somehow, almost immediately, it must also provide enough income to support the franchisee’s family.

Those are extraordinary expectations for any young business.

This observation raises what may be the most important question of all.

Is this one of the hidden reasons we have witnessed such a widening gap within franchising and the restaurant industry?

At one end of the spectrum stand sophisticated multi-unit operators, institutional investors, private equity-backed organizations, and experienced entrepreneurs who continue acquiring businesses and opening new locations. At the other end stand independent operators, first-time franchisees, and family-owned businesses working extraordinary hours simply trying to make ends meet.

We often explain that gap through operational sophistication, purchasing power, economies of scale, or superior management. Those explanations certainly contain truth.

But perhaps they do not tell the entire story.

Perhaps one of the greatest competitive advantages enjoyed by larger operators is not merely that they know how to build businesses.

Perhaps it is that they no longer require every new business to support their personal lives from the day it opens.

If that is true, then the implications extend far beyond franchising.

They touch entrepreneurship itself.

For generations we have taught entrepreneurs how to capitalize businesses.

Perhaps we have spent far less time teaching them how to capitalize themselves.

That distinction matters.

Maybe startup capitalization should no longer be viewed as a single exercise.

Perhaps every entrepreneurial venture actually requires two distinct forms of capital.

The first is business capital—the funds required to develop, launch, and operate the enterprise.

The second might best be described as entrepreneur capital.

Not additional working capital.

Not contingency funds.

Not emergency reserves.

Rather, a deliberate plan that enables the entrepreneur to devote themselves fully to building long-term enterprise value without requiring the business to become their paycheck before it is capable of doing so sustainably.

How that entrepreneur capital is created will differ for every entrepreneur.

For one family it may come from savings accumulated over many years.

For another it may come from a spouse’s income.

Someone else may continue consulting while building the business. Another entrepreneur may secure investment specifically intended to support personal financial stability during the startup years. Some may deliberately maintain outside employment longer than originally planned.

The source is less important than the principle.

The entrepreneur’s financial sustainability should not be treated as an afterthought.

It should be treated as an integral part of the startup strategy.

This is not a recommendation that entrepreneurs should never pay themselves.

Nor is it a suggestion that lenders should simply increase loan amounts or that franchisors assume greater financial responsibility.

Rather, it is an invitation to reconsider the assumptions upon which many startups are built.

Perhaps we have been asking prospective franchisees the wrong question.

Instead of asking, “Do you have enough money to open the business?”

Perhaps we should also be asking, “Do you have enough resources to allow the business to mature before it must support your household?”

Those are profoundly different questions.

One measures the ability to open.

The other measures the ability to endure.

After forty years in this industry, I have become increasingly convinced that endurance is one of entrepreneurship’s greatest competitive advantages.

Businesses rarely fail because owners lack passion.

They rarely fail because owners stop working.

More often than not, they fail because time runs out.

Cash runs out.

Options disappear.

Pressure forces decisions that would never have been made under healthier financial circumstances.

The irony is that many of those same businesses may have become remarkably successful had they simply been afforded more time.

Perhaps the greatest gift we can give a new entrepreneur is not another operations manual, another marketing program, or another technology platform.

Perhaps it is the ability to let the business become a business before expecting it to become a livelihood.

I don’t present these thoughts as settled conclusions. In many respects, they remain questions—questions shaped by decades of observing businesses succeed, struggle, recover, and sometimes disappear altogether.

But they are questions I believe our industry should be willing to ask.

If we genuinely want to strengthen franchising, improve startup success rates, and create more sustainable entrepreneurial ventures, perhaps it is time to broaden the conversation beyond startup costs and working capital.

Perhaps the conversation should include the entrepreneur.

Because maybe the missing investment in every startup isn’t another piece of equipment, another month of operating capital, or another marketing campaign.

Maybe the missing investment has been the entrepreneur all along.

And if that’s true, then we may discover that the future of entrepreneurship depends not simply on financing better businesses, but on creating better conditions for entrepreneurs to build them.