Tag: Greg Nathan

Franchisee Disaster Recovery Kit

Posted on by Paul Segreto

Yesterday, I heard from Franchise Relationship Expert, Greg Nathan, as he reached out to me to help him share information to assist franchisors and franchisees affected by Hurricane Sandy. Greg wrote, “In 2011 Australia and New Zealand were hit by unprecedented floods, earthquakes and fires. To assist franchisors provide relevant and useful business and personal support for their franchisees we developed a Franchisee Disaster Recovery Kit. Franchisors told us they found the kit enormously helpful. Given recent events on the USA East Coast we would like to make the Kit available to franchisors in the USA.”

Here’s the information Greg would like to share…

Stepping Up In Times Of Need

One of a franchisors most important responsibilities is to deliver useful and relevant support to their franchisees. Great franchisors understand that in difficult times they need to be out there, standing by their franchisees and their families.

Similarly in times of trouble, franchise systems with healthy cultures will quickly mobilize themselves into action with franchisees providing practical and moral support to their colleagues.

With any crisis, it is only natural that franchisors and franchisees will want to reach out to people who have suffered loss or trauma. With this in mind we have put together this Franchisee Disaster Recovery Kit, in downloadable PDF format, to assist franchisors and others wanting to help franchisees and families who have been affected.

Read more here or go right to the Disaster Recovery Kit below…

Click Here to download Disaster Recovery Kit PDF

Well, Greg, it’s not only my pleasure to help you share this great information, but it’s my honor to know someone as caring as you. It’s no wonder that you and your organization, Franchise Relationship Institute are true leaders in understanding and strengthening franchise relationships. It all does come down to caring. Thank you for doing so!


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Facts, not Fiction, Lead to Franchise Success

Posted on by Paul Segreto

The following is an article submitted by Guest Author, Katryn Harris. Katryn is the CEO of Open Box, a company focused on helping franchisors use technology to build their franchises. She brings her background in management, business strategy and communication as well as her team of technical experts to work with franchisors, ensuring that their technology fits their business strategy and moves their franchises forward. Be sure to check out Katryn’s blog.

Feedback Loops and Franchise Success
By Katryn Harris

A few days ago, I was talking with Greg Nathan from the Franchise Relationships Institute about his software product that helps franchisors select franchisees who are the most likely to succeed.

In brief, the Franchise Relationship Institute does this by benchmarking characteristics & traits of past successful franchisees and then providing a system that compares new applicants with those traits and characteristics.

Greg is a trained psychologist and works strong in the scientific tradition; hypothesize, measure, analyze and then compare results with hypotheses. One of his current projects is the validation of the exact extent to which is product is successful in predicting new franchisee success and, not surprisingly, his results will be fact based & very precise.

Listening to Greg talk about the validation project, I was struck again by how vital these feedback loops are to franchise growth.

Successful franchises implement the best programs and systems they can come up with, but then they measure, analyze and adjust based on the numbers and results (rather than what they ‘think’ is happening). And the faster they can complete this cycle (and then start it up again), the more likely they are to be successful in the long term.

From 1-800-GOT-JUNK?’s Net Promoter measurement tool to calculation tools for attrition rates to sales performance indicators, business growth is fueled by knowing exactly what is actually happen so the best actions can be taken. One of our customers ties client satisfaction records into payroll bonuses for their employees, which is a great motivator to get everyone in the company on board in trying their hardest to keep the clients happy – you can imagine what that has done for their referral and return customer rates.

What are your best scientific tools to create feedback loops and do more of what is working & change what isn’t?


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