Tag: Social Media

50 Social Sites for Business Success

The following article was recently posted online and should prove a valuable resource for all businesses looking to expand their social media efforts.

50 Social Sites That Every Business Needs a Presence on
By Inside CRM Editors

If your business limits its online presence to advertising banners and blogging, it’s missing out. The Internet provides powerful networking opportunities that allow users to effectively target their audience by logging on to social sites like LinkedIn, Digg and more. Take advantage of these tools by asserting your company’s presence online and reaching more potential customers, business partners and employees.

Social-Media/Social-Bookmarking Sites

Share your favorite sites on the Web with potential clients and business partners by commenting on, uploading and ranking different newsworthy articles. You can also create a member profile that directs traffic back to your company’s Web site.

  1. Reddit: Upload stories and articles on reddit to drive traffic to your site or blog. Submit items often so that you’ll gain a more loyal following and increase your presence on the site.
  2. Digg: Digg has a huge following online because of its optimum usability. Visitors can submit and browse articles in categories like technology, business, entertainment, sports and more.
  3. Del.icio.us: Social bookmark your way to better business with sites like del.icio.us, which invite users to organize and publicize interesting items through tagging and networking.
  4. StumbleUpon: You’ll open your online presence up to a whole new audience just by adding the StumbleUpon toolbar to your browser and “channel surf[ing] the Web. You’ll “connect with friends and share your discoveries,” as well as “meet people that have similar interests.”
  5. Technorati: If you want to increase your blog’s readership, consider registering it with Technorati, a network of blogs and writers that lists top stories in categories like Business, Entertainment and Technology.
  6. Ning: After hanging around the same social networks for a while, you may feel inspired to create your own, where you can bring together clients, vendors, customers and co-workers in a confidential, secure corner of the Web. Ning lets users design free social networks that they can share with anyone.
  7. Squidoo: According to Squidoo, “everyone’s an expert on something. Share your knowledge!” Share your industry’s secrets by answering questions and designing a profile page to help other members.
  8. Furl: Make Furl “your personal Web file” by bookmarking great sites and sharing them with other users by recommending links, commenting on articles and utilizing other fantastic features.
  9. Tubearoo: This video network works like other social-bookmarking sites, except that it focuses on uploaded videos. Businesses can create and upload tutorials, commentaries and interviews with industry insiders to promote their own services.
  10. WikiHow: Create a how-to guide or tutorial on wikiHow to share your company’s services with the public for free.
  11. YouTube: From the fashion industry to Capitol Hill, everyone has a video floating around on YouTube. Shoot a behind-the-scenes video from your company’s latest commercial or event to give customers and clients an idea of what you do each day.
  12. Ma.gnolia: Share your favorite sites with friends, colleagues and clients by organizing your bookmarks with Ma.gnolia. Clients will appreciate both your Internet-savviness and your ability to stay current and organized.

Professional-Networking Sites

Sign up with these online networking communities as a company or as an individual to take advantage of recruiting opportunities, cross-promotional events and more.

  1. LinkedIn: LinkedIn is a popular networking site where alumni, business associates, recent graduates and other professionals connect online.
  2. Ecademy: Ecademy prides itself on “connecting business people” through its online network, blog and message-board chats, as well as its premier BlackStar membership program, which awards exclusive benefits.
  3. Focus: Focus is a business destination where business professionals can help each other with their purchase and other business decisions by accessing research and peer expertise. Most importantly, Focus provides open, quality information for all businesses that is freely available, easily accessible, and community powered. 
  4. YorZ: This networking site doubles as a job site. Members can post openings for free to attract quality candidates.
  5. Xing: An account with networking site Xing can “open doors to thousands of companies.” Use the professional contact manager to organize your new friends and colleagues, and take advantage of the Business Accelerator application to “find experts at the click of a button, market yourself in a professional context [and] open up new sales channels.”
  6. Facebook: Facebook is no longer just for college kids who want to post their party pics. Businesses vie for advertising opportunities, event promotion and more on this social-networking site.
  7. Care2: Care2 isn’t just a networking community for professionals: It’s touted as “the global network for organizations and people who Care2 make a difference.” If your business is making efforts to go green, let others know by becoming a presence on this site.
  8. Gather: This networking community is made up of members who think. Browse categories concerning books, health, money, news and more to ignite discussions on politics, business and entertainment. This will help your company tap into its target audience and find out what they want.
  9. MEETin.org: Once you’ve acquired a group of contacts in your city by networking on MEETin.org, organize an event so that you can meet face-to-face.
  10. Tribe: Cities like Philadelphia, Boston, San Francisco, New York and Chicago have unique online communities on tribe. Users can search for favorite restaurants, events, clubs and more.
  11. Ziggs: Ziggs is “organizing and connecting people in a professional way.” Join groups and make contacts through your Ziggs account to increase your company’s presence online and further your own personal career.
  12. Plaxo: Join Plaxo to organize your contacts and stay updated with feeds from Digg, Amazon.com, del.icio.us and more.
  13. NetParty: If you want to attract young professionals in cities like Boston, Dallas, Phoenix, Las Vegas and Orlando Fla., create an account with the networking site NetParty. You’ll be able to connect with qualified, up-and-coming professionals online, then meet them at a real-life happy-hour event where you can pass out business cards, pitch new job openings and more.
  14. Networking For Professionals: Networking For Professionals is another online community that combines the Internet with special events in the real world. Post photos, videos, résumés and clips on your online profile while you meet new business contacts.

Niche Social-Media Sites

Consider linking up with one of these social-media sites to narrow down your business’s target audience. You’ll find other professionals, enthusiasts and consumers who are most likely already interested in what your company has to offer.

  1. Pixel Groovy: Web workers will love Pixel Groovy, an open-source site that lets members submit and rate tutorials for Web 2.0, email and online-marketing issues.
  2. Mixx: Mixx prides itself on being “your link to the Web content that really matters.” Submit and rate stories, photos and news to drive traffic to your own site. You’ll also meet others with similar interests.
  3. Tweako: Gadget-minded computer geeks can network with each other on Tweako, a site that promotes information sharing for the technologically savvy.
  4. Small Business Brief: When members post entrepreneur-related articles, a photo and a link to their profile appear, gaining you valuable exposure and legitimacy online.
  5. Sphinn: Sphinn is an online forum and networking site for the Internet marketing crowd. Upload articles and guides from your blog to create interest in your own company or connect with other professionals for form new contacts.
  6. BuzzFlash.net: This one-stop news resource is great for businesses that want to contribute articles on a variety of subjects, from the environment to politics to health.
  7. HubSpot: HubSpot is another news site aimed at connecting business professionals.
  8. SEO TAGG: Stay on top of news from the Web marketing and SEO (search-engine optimization) industries by becoming an active member of this online community.

General Social-Media Sites

The following social-media sites provide excellent opportunities for businesses to advertise; promote specials, events or services; and feature published, knowledgeable employees.

  1. Wikipedia: Besides creating your own business reference page on Wikipedia, you can connect with other users on Wikipedia’s Community Portal and at the village pump, where you’ll find conscientious professionals enthusiastic about news, business, research and more.
  2. Newsvine: Feature top employees by uploading their articles, studies or other news-related items to this site. A free account will also get you your own column and access to the Newsvine community.
  3. 43 Things: This site bills itself as “the world’s most popular online goal setting community.” By publicizing your company’s goals and ambitions, you’ll gain a following of customers, investors and promoters who cheer you on as you achieve success.
  4. Wetpaint: If you’re tired of blogs and generic Web sites, create your own wiki with Wetpaint to reach your audience and increase your company’s presence online. You can easily organize articles, contact information, photos and other information to promote your business.
  5. Twitter: Is a social networking and microblogging service that allows you answer the question, “What are you doing?” by sending short text messages 140 characters in length, called “tweets”, to your friends, or “followers.”
  6. Yahoo! Answers: Start fielding Yahoo! users’ questions with this social-media Q&A service. Search for questions in your particular areas of expertise by clicking categories like Business & Finance, Health, News & Events and more. If you continue to dole out useful advice and link your answer to your company’s Web page, you’ll quickly gain a new following of curious customers.

Job Sites

If you want to secure high-quality talent during your company’s next hiring spree, you’ll need to maintain a strong presence on popular job sites like the ones listed below.

  1. CareerBuilder.com: Reach millions of candidates by posting jobs on this must-visit site.
  2. The Wall Street Journal’s CareerJournal: The Wall Street Journal’s CareerJournal attracts well-educated professionals who are at the top of their game. Post a job or search résumés here.
  3. CollegeRecruiter.com: If your firm wants to hire promising entry-level employees, check CollegeRecuriter.com for candidates with college degrees.
  4. Monster: Post often to separate your business from all the other big companies that use this site to advertise job openings.
  5. Sologig: Top freelancers and contractors post résumés and look for work on this popular site.
  6. AllFreelance.com: This site “offers self-employed small business owners links to freelance & work at home job boards, self-promotion tips” and more.
  7. Freelance Switch Job Listings: Freelance Switch is the freelancer’s online mecca and boasts articles, resource toolboxes, valuable tips and a job board.
  8. GoFreelance: Employers looking to boost their vendor base should check GoFreelance for professionals in the writing, design, editing and Web industries.
  9. Yahoo! Hot Jobs: This site is often one of the first places that job seekers visit. Post open opportunities and check out informative articles and guides to gain insight on the hiring and interviewing process.
  10. Guru.com: Build your company’s repertoire with top freelancing professionals by advertising projects on this site, otherwise known as “the world’s largest online service marketplace.”

The original source of this article is InsideCRM.com, part of the Focus network of sites.


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Questions That Decision-Makers Ask About Social Media

The following is a recent discussion in one of the Social Media groups on LinkedIn. As always, I’ll keep the individuals anonymous and only identify by their Linkedin description. The discussion was started by a Digital Marketing Consultant. Not only did he ask the question, he provided his answers as well.

questionsFive Questions Your Boss Will Ask About Social Media (and the answers)

1. Isn’t social media just a new type of ad?

No it’s more than that, it’s actually a whole new way of reaching clients. If you think of ads as one technique used to communicate your value to prospects, social media is a whole new channel to do this. Yes you can still communicate your value but rather than trying to cram it all into one sentence (as you would with an ad) you have to be a bit more patient.

2. Isn’t all this social media stuff expensive?

Well yes and no. From a cash investment perspective, most of the top online social media services are free of charge to register with. However, to really make an impact through these tools you need to spend a lot of time on them. You have to explore, see who’s talking about things related to your company and try to open up a dialogue with them in a non-creepy way.

3. But I hear it’s all a fad anyways

Certainly various social media services will come and go and some will be a bit more gimmicky than others, but the underlying principle of social media, transparency, is hard-coded into the very DNA of the world wide web. If you can build your social media ‘muscles’ on one tool you’ll quite easily be able to transfer this skill set and mentality to other tools.

4. It’s all very well to make ‘friends’ online but SHOW ME THE MONEY

There are clear cut and well documented examples of companies making money from social media. But it doesn’t quite work like a typical print/online ad. You’re not likely to get a flood of business from your first blog post, your first message on Twitter or your first video uploaded to Youtube. But as you start developing a base of followers you can really start to leverage the power of social media. Imagine having a few thousand online users following your every uttering on Twitter, or subscribing diligently to your blog updates. These become powerful channels for launching new products, promoting special offers and even testing products.

5. Ok, so I guess we’ll need to hire some guru to get us set up?

By all means if you can hire one of the multitude of talented social media gurus and specialist agencies. But I think you’d do just fine with a couple of diligent, friendly and passionate members of staff. After all, you and you’re staff know your product and your clients better than any guru. Also, in the world of social media, an authentic, if perhaps clumsy approach trumps a polished but scripted approach. People can usually see through that quite quickly and your credibility will drop dramatically.


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Top 50 Websites Including Social Media Sites

website_magazineIn the recent issue of Website Magazine, there was a Top 50 ranking of Websites for Professionals. The ranking was based upon each site’s popularity that focused on average daily unique viewers and page views over a specific period of time.

As we’re working towards simplifying social media, and many of the sites listed in Website Magazine’s Top 50 are social media and related sites, I thought it would prove quite beneficial to our readers that we include this great Top 50 list and trust it will open some eyes to the great resources available. In fact, below is an interesting statement from the corresponding article for the Top 50:

“What is most fascinating about a list of this nature is… the type of marketing and development resources it highlights.” – Website Magazine


Top 50 Websites for Professionals

1. Google.com
2. Yahoo.com
3. Facebook.com
4. YouTube.com
5. MySpace.com
6. eBay.com
7. Bing.com
8. AOL.com
9. WordPress.com
10. Ask.com
11. Blogger.com
12. Twitter.com
13. Adobe.com
14. Photobucket.com
15. Answers.com
16. LinkedIn.com
17. Digg.com
18. EzineArticles.com
19. Metacafe.com
20. Ning.com
21. Yelp.com
22. Tagged.com
23. Alibaba.com
24. Scribd.com
25. PayPal.com
26. RapidShare.com
27. Bebo.com
28. Squidoo.com
29. BizRate.com
30. Shopping.com
31. SourceForge.net
32. Hi5.com
33. DomainTools.com
34. Skype.com
35. GoDaddy.com
36. BlogCatalog.com
37. Local.com
38. ArticlesBase.com
39. PriceGrabber.com
40. SimplyHired.com
41. Mahalo.com
42. StumbleUpon.com
43. Meetup.com
44. Ustream.tv
45. Technorati.com
46. MediaFire.com
47. FindArticles.com
48. Mozilla.org
49. SnagAJob.com
50. Blinkx.com

What questions do you need answered before including social media in your organization’s marketing strategy?

sales questionsHere’s five questions (and answers) to start with:

1. Isn’t social media just a new type of ad?

No it’s more than that, it’s actually a whole new way of reaching clients. If you think of ads as one technique used to communicate your value to prospects, social media is a whole new channel to do this. Yes you can still communicate your value but rather than trying to cram it all into one sentence (as you would with an ad) you have to be a bit more patient.

2. Isn’t all this social media stuff expensive?

Well yes and no. From a cash investment perspective, most of the top online social media services are free of charge to register with. However, to really make an impact through these tools you need to spend a lot of time on them. You have to explore, see who’s talking about things related to your company and try to open up a dialogue with them in a non-creepy way.

3. But I hear it’s all a fad anyways.

Certainly various social media services will come and go and some will be a bit more gimmicky than others, but the underlying principle of social media, transparency, is hard-coded into the very DNA of the world wide web. If you can build your social media ‘muscles’ on one tool you’ll quite easily be able to transfer this skill set and mentality to other tools.

4. It’s all very well to make ‘friends’ online but SHOW ME THE MONEY

There are clear cut and well documented examples of companies making money from social media. But it doesn’t quite work like a typical print/online ad. You’re not likely to get a flood of business from your first blog post, your first message on Twitter or your first video uploaded to YouTube. But as you start developing a base of followers you can really start to leverage the power of social media. Imagine having a few thousand online users following your every uttering on Twitter, or subscribing diligently to your blog updates. These become powerful channels for launching new products, promoting special offers and even testing products.

5. Ok, so I guess we’ll need to hire some guru to get us set up?

By all means if you can, hire one of the multitude of talented social media gurus and specialist agencies. But I think you’d do just fine with a couple of diligent, friendly and passionate members of staff. After all, you and your staff know your product and your clients better than any guru. Also, in the world of social media, an authentic, if perhaps clumsy approach trumps a polished but scripted approach. People can usually see through that quite quickly and your credibility will drop dramatically.

These are just a few of the questions and answers I recently posted on LinkedIn. I’m sure you have some more, so please fire away and I’ll do my best to provide you with the best answer or solution.

What Do Franchises and Franchising Experts Do On Social Media?

franchisenote-logoHere’s an article that was posted on Franchise Note on October 2, 2009, by Business Blogger and Webpreneur, Ivan Widjaya. Thank you, Ivan, for including some very flattering comments about my social media activity within franchising.

What Do Franchises and Franchise Experts Do On Social Media?
by Ivan Widjaya

Franchises are getting along well with social media. Although I cannot present you with analytical data and stats, I can see that franchises are taking benefit from the social media, in term of brand awareness and franchise information (including promos, events, polls, etc.) Eventually, all of those will be translated into more customers and revenue.

With various strategies, plans and purposes, it’s enlightening to learn and observe what franchising people are doing in major social media. Let’s do our brief exploration in three social media behemoths – Facebook, Twitter and LinkedIn.

Franchising on Facebook

Facebook offers franchises and franchise experts opportunities to build and engage network that will buzz your franchise businesses and services, creating a strong awareness on the Net that could very well get franchises more business.

Let’s take the people I connect with (a.k.a. friends) from Franchise Note’s Facebook account.

As for franchises, I consider WingZone Franchise as one of the better franchisors’ account on Facebook (WingZone also has other Web 2.0 presence, namely Twitter, MySpace and YouTube.) It is full of interesting updates, giving us the example of what franchises can do with Facebook.

For example, WingZone post a notification of free chicken wings in a certain area of operation – Of course, this will create buzz, as well as brand awareness, and eventually send people to Wing’s store to get some free wings (and buy some other stuffs.)

As for franchising experts, I consider Paul Segreto’s Facebook account to be interesting. He is using a mixture of updates, ranging from personal updates (e.g. posting a video about a dog helping one of his canine friends in need) to professional updates (e.g. informing about his another webinar series in October.)

Franchising on Twitter

Twitter is the fastest growing social media that is predicted to exceed Facebook in popularity. The appeal is on the 140-character ‘tweet’ that allow Twitter users – Including those in franchising – to share info quickly.

From my Twitter account, I usually follow those that I know, was recommended or think they are interesting. I read those I follow (for franchising topic, I recommend Joel Libava’s) for several times in a day (in fact, I check and re-check my Twitter account dozens of times a day.) The updates are basically a comment with a link to the source or reference (and yes, about 50 to 60 percent of the tweets I received are either for Internet marketing purposes or promotional efforts.)

If I can’t seem to follow the updates I like, I read franchising updates in the form of Twitter’s search widget from Franchise Note sidebar (somewhere in FranchiseNote.com’s right column.)

Similar to Facebook, but in 140 characters or less, Twitter updates you with short blurbs (That’s why Twitter is called a micro-blogging platform) of those you follow. It’s nice to see those franchises and franchise experts are having a chit-chat, allowing you to see a hint of their focus, vision and characters.

Franchising on LinkedIn

LinkedIn is pretty similar to Facebook, but to highlight, the ability to present a resume-like profile page and endorse your contact is what making LinkedIn stands out. Professional recommendations are powerful tools in getting you the buzz and new clients, especially if you are providing professional advices (i.e. franchise consultant)

If you are into franchising (or at least, want to learn about franchising) I suggest you to join one of the LinkedIn group for franchises, Franchise Networking (more than 2,800 members), where you can read articles and follow/participate in discussions on franchising topic.

You can learn more about the background of the franchise owners and experts you know or follow from the profile page – Take Paul Segreto’s profile as an example: You can learn that he attended college at Wagner College and 12 people have recommended him so far. If you are interested in his services, reading his profile page is pretty much giving you an idea or two why he is one of the authoritative voices in US franchising.

And yes, reading through Paul’s LinkedIn profile makes what’s inside my LinkedIn profile looks insignificant.

Any thoughts to share? Please share yours by commenting to this article.

[E-IDEA] Five Steps to Social Media Success

Over the past two months, I have presented in several webinar series and have spoken to various groups about using social media within franchise organizations. Specifically, about [E-IDEA] that was originally posted on LinkedIn and on this site in June 2009. As I’ll be completing the Frantelligence Webinar Series with Franchise Business Review this coming week, I thought it appropriate to repost the original [E-IDEA] article.

[E-IDEA] Five Steps to Social Media Success

I recently responded to a LinkedIn discussion post on one of the franchise groups. The discussion was “What do you see as the biggest challenge this year in franchise sales and development growth?” I thought this the perfect opportunity to present my five steps to social media success and responded accordingly.

The biggest challenge will be to capitalize on the influx of interest generated through social media.

As today’s franchise candidate has become more sophisticated, educated and technologically advanced than ever before, many will spend a great deal of time within social media, exploring franchise opportunities.

To effectively capitalize on this interest, franchisors will need to embrace social media as an integral component of their overall franchise marketing and development strategy, and integrate the same with traditional strategies. A firm commitment of time, money and other resources must be dedicated to the initiative.

ideaOh, don’t think it would work by having someone play around with Facebook or Twitter without a strategy in place. That definitely won’t work. Instead, it’s going to take a concentrated focus, or as I fondly describe as [E-IDEA], the acronym for franchisEssentials five step process to social media success.

1. Exploring different aspects of Social Media, including Social Networking and key Web 2.0 technology that creates excitement and brand awareness within your industry segment.
2. Identifying primary and secondary targets – Who will be targeted to purchase and/or visit your franchise locations? How deep do the target groups go and are there collateral groups that can be tapped?
3. Developing a Strategy and Plan of Action – Customized to specific targets in accordance with franchise development goals and objectives?
4. Executing the Plan – Putting the plan in motion including monitoring, managing the process including new content and updates. Keep it fresh!
5. Analyzing & Quantifying the Results – Is it working? Do you continue straight ahead or repeat the process from the beginning? What are actual results in franchise sales and system revenue?

Social Media Tip: High Cost of Complacency

The following is an excerpt from Online Social Networking blog (Larry Brauner, author)

Companies that neglect their social media presence will suffer in several ways:

* They’ll have no influence over their online reputation.
* Their customers will view them as backward.
* They won’t receive traffic from social media sites.
* They’ll receive less search engine traffic too.

Social Media Training For Employees

Yesterday, I read an informative article by Ben Parr (Mashable) about training new employees in social media. The article, “How to Train New Employees in Social Media” was posted on the American Express Open Small Business site and included the following seven tips to social media training:

1. Consider writing guidelines or a social media policy: A policy can clear up confusion and help you keep employee focus away from what they shouldn’t do and towards what they should be doing. We wrote great guides on whether you should have a policy and 10 must-haves for any social media policy over at Mashable.

2. Make it clear you aren’t policing: The focus is on ways to use social media to promote the business, rather than ways to avoid embarrassment. Make that clear to new recruits and stress that you won’t be policing. Rather, you’ll be trusting in their good judgment and their ability to control privacy settings. The Associated Press quickly learned what happens when you become overbearing.

3. Test their social media knowledge: You’re going to have to individualize each employee’s social media training. While one may have 10,000 followers on Twitter, the other may have no idea what a blog even is. Don’t assume everyone’s at the same level.

4. Have them start their own blog: If your employees have writing-specific duties, give them a homework assignment: start your own blog. The practice of setting up a WordPress account, writing posts, and promoting them is real-world education.

5. Give them required reading: Give them a good book or two on using Twitter or pitching to blogs. Give them a set of blogs (don’t forget Mashable!) that they need to read. Have them subscribe via RSS for efficiency’s sake. Finally, encourage them to subscribe to other blogs and explore their interests.

6. Hand them the reigns: They can read and learn, but you have to trust them eventually with the reigns. Once your new employees are getting comfortable, have them tweeting, making videos, and coming up with initiatives. The more they submerge themselves, the faster they’ll learn.

7. Impress upon them the importance of social media: Yes, some employees simply won’t get it unless you put it into context. Explain how far your reach goes with a single tweet, or provide examples of how businesses were hurt by an inability to understand Facebook.

Expansion Plan Includes Services To Independent Small Businesses

Small businesses operate in a variety of industries and under an assortment of business models. Franchising just happens to be a very popular business model that has been embraced worldwide. The difference, outside franchising, is the small business owner’s sole responsibility and efforts to market the business to consumers (B2C) or to other businesses (B2B).

RelationshipMarketingIn a franchise environment, franchisees are often involved in the brand’s local cooperatives where economy of scale prevails, making marketing much more cost-effective than for one location. Further, as many franchise organizations have internal marketing departments, or the luxury of a marketing agency, a great deal of professional experience is available to assist franchisees in developing effective marketing strategies and exploring new tools and technology that enhance otherwise mundane marketing efforts. Outside the franchise arena, small business owners must fend for themselves when developing strategies that must be innovative, just to compete. Often, trial and error becomes the norm, rather than the exception.

Well, the answer for the small business community is close at hand. Due to increasing popular demand, franchisEssentials is proud to expand its marketing and business development services outside the franchise industry. Initially, we will offer our proven services, including social media marketing, to independent small businesses within the State of Texas.

Our brand in this venture will be known as SmallBusinEssentials, and similar to franchisEssentials, is dedicated to small business success at all levels. In the near future, we will create an interactive site, similar to franchisEssentials site, with information and breaking news, relevant to the small business community.

Our services and resources, that have proven extremely effective for franchise businesses throughout the United States, in Canada and in several other international markets, will be available to small businesses across various industry segments including retail and service businesses, professional agencies, network marketing and more. Initially to be rolled out in Texas, services to be provided by staff, strategic partners and independent consultants to include:

  • Integrated Marketing
  • Web Development
  • Search Engine Optimization (SEO)
  • Content Development & Management
  • Blog Development
  • Local Business Listings Management
  • Mobile Marketing
  • Email Marketing
  • Graphic Design
  • Online Brand Management
  • Online Public Relations
  • Social Media Marketing & Management
  • Social Networking
  • Personal Branding
  • Virtual and In-person Training in Technology & Sales

For more information please contact Paul Segreto by email at segreto.paul@gmail.com or submit your comments or questions below.

Top Five Social Media Tips For Small Business

The following article was written by Guest Author, Linda Daichendt. Linda is Founder, CEO and Managing Consultant at Strategic Growth Concepts, a consulting firm specializing in start-up, small and mid-sized businesses, and a Strategic Partner of franchisEssentials. She is a recognized expert with 20+ years experience in providing Marketing, Operations, HR, and Strategic planning services to start-up, small and mid-sized businesses. Linda can be contacted at linda@strategicgrowthconcepts.com and the company website at www.strategicgrowthconcepts.com.

Top 5 Social Media Tips for Small Business
by Linda Daichendt
as posted on Marketing With New Technology July 16, 2009
(Please Note: some content in this posting is from an article by Mya Frazier for Bankrate.com)

A few years ago, using the Internet to market a small business simply meant to create a presence online with a simple, informational Web site. Then came the demands of search engine optimization to ensure Google and Yahoo searches yielded top-ranked results for your company. Was your business’s Web site chock full of the key search terms that would bring it to the attention of customers?

social-media-trendsToday, social media is transforming the small-business marketing landscape. Social media are Web- or mobile-based tools for sharing and discussing information. It’s not just for seeing who your high school sweetheart married. Businesses can tap into powerful networking sites and other social media to drive customers to their shops or companies.

If done right, small-business owners might even be able to slash their traditional marketing spending to zero. Writing blogs (short for “Web logs”) or on-going online commentary using social-networking sites, such as Facebook, MySpace, LinkedIn, Twitter and YouTube, can provide inexpensive but powerful online marketing.

Because it’s free, people think it’s easy to create a social media presence. But this attitude can lead to missteps. So before you dive headlong into social media, take some time to observe the customs and social norms of these new forms of communications, says David Spark, founder of Spark Media Solutions, a San Francisco-based firm that helps companies tell their story through social media. “Also think about your strategy for effectively utilizing social media before you jump in,” says Linda Daichendt, CEO/Managing Consultant of Strategic Growth Concepts. “It’s easier to avoid costly mistakes before you begin than to correct them after they’ve done damage to your company’s reputation.”

New_rules_of_marketing_and_PR“Think of social media as a cocktail party,” says, David Meerman Scott, author of “The New Rules of Marketing and PR” and “World Wide Rave,” books about how to create buzz online. “You don’t go into the cocktail party and go into the middle room and scream at the top of your lungs and say, ‘Buy my products.’ … What works is you have some meaningful conversation first. And that’s just how social media works.”

If you decide to take the social-networking plunge, here are five ways to harness social media to help your business.

1. Use free sites. Use free online services, such as the mobile short-message site Twitter, and popular networking sites Facebook and MySpace, to post significant news, specials or events. For example, you run a small Italian restaurant with a loyal following. You could create a Twitter account and upload the lunch or dinner specials via “tweets,” or short messages of up to 140 characters, daily to customers’ smart phones or to other Web sites.

“All you have to do is give a (Twitter) handle and start a conversation. You could put the Twitter handle on the menu or in the restaurant,” says Chris Abraham, Abraham Harrison LLC, a Washington, D.C.-based digital public relations agency. Granted, social networking sites are still for early adopters. “You aren’t going to get Aunt Matilda to tweet about the experience she had at dinner,” Abraham says.

Abraham considers Twitter one of the easiest ways for a newbie to social media to get started. “It’s more challenging to do Facebook,” Abraham says. “You have to create a personal profile, create a page and so on. With Twitter, if you’re Joe Smith with Motorcycle Emporium, you don’t have to create a page. And you can create Twitter updates via a phone or mobile device easily.”

“Don’t try to reinvent the wheel,” he says. “There are lots of people sold on really expensive solutions, but two of the best investments for reaching out to people and engaging with them are free on Twitter and Facebook.”

2. Shift marketing costs to social media. After learning how social networking operates, use social media to free up traditional marketing dollars for your small business by putting it online. You can quickly learn which of your Facebook or MySpace “friends” or online “group” members received and responded to your message.

Stanya Doty has cut her print marketing budget to zero. As owner of Simple Indulgences, a wine and high-end gift shop in Delaware, Ohio, she began using Facebook in December 2008 to communicate with her brother but quickly realized the online marketing possibilities.

“I thought, ‘Oh, my gosh, there are so many people here,’ ” she says. Indeed, Facebook boasts 200 million users worldwide. In April 2009, she began promoting monthly wine tastings via a Facebook page for the shop that quickly attracted 100 members. Combined with an e-newsletter created using the do-it-yourself, e-mail marketing Web site Constant Contact, she keeps enough buzz going about her shop that her advertising budget for local print ads no longer seemed necessary. She usually sends out about 700 e-mails, with the response rate sometimes reaching nearly 50 percent. It sure beats a postal mailing. “If I sent out a postcard with postage and paid for all that, I’d still have no idea who read it and who threw it away,” she says.

Indeed, unlike a print ad, Doty gets instant, measurable results. “On Facebook, you can see who has responded to invites,” she says. “It’s easy, it’s cheap and I’m actually appealing to people that at first know me from the store and then hopefully … pass the word along throughout their networks.”

google-yahoo-thumb23. Do your own social-media optimization project. Learn about the competition in your industry and geographic region that are tapping social networking. Spark recommends starting by researching the competition in the major search engines — Google and Yahoo.

“Type in keywords and phrases that people would use to find you, like ‘plumber’ and ‘San Francisco.’ If you don’t appear in the top percentage of pages, take a look at the Website of those plumbers that do show up,” says Spark. “Look at their pages, and usually they will have a lot of content on their sites.”

To increase a business’s presence on the Internet, Spark advocates companies create blogs, newsletters and other articles on their sites to bolster the number of keywords — terms that search engines recognize — to boost their ranking in all-important Web searches.

“That’s the way people discover you,” he says. “Take that plumber in San Francisco. The right search terms might just be ‘clogged toilet and San Francisco.’” “That tells me I should write … in my blog about how to fix a clogged toilet and mention that I am a plumber in San Francisco,” he says.

4. Take social-network marketing to the next level. Create and post richer content about what your customers would expect from someone in your business. Don’t view social media sites as a place to simply hype your wares. It’s a place for conversation.

“Social media is about earning attention,” says David Meerman Scott, author of “The New Rules of Marketing and PR” and “World Wide Rave,” books about how to create buzz online. “What’s most important is to forget about what your company does. Instead, think about the people who are buying your products. Simply hyping products and services online and in social media sites completely backfires. People are not looking for products but for something fun. They are looking to make connections,” Scott says.

So it’s all about having something interesting to say or show. It could be a blog, or a video on the video-sharing Website YouTube.

For example, if you’re a caterer, instead of talking about your service, create engaging culinary content. Imagine positioning yourself as a gourmet magazine on the Web, complete with links to a video you uploaded to YouTube.

“A caterer could create a blog with information about how to create a fantastic party, and each blog post or YouTube video could be another installment,” Scott says. “On the Web, you are what you publish and being on the Web is about publishing information.”

So back to that plumber faced with the prospect of dropping an expensive Yellow Pages listing but worried about customers not finding him if they have a burst pipe or a misfiring shower head. Scott recommends the plumber post a list of “the 100 home fixes for common plumbing problems.”

“All of a sudden you are going to get indexed very highly in the search engines, and people are going to share that content with their friends,” he says. “When someone puts an update on Facebook asking if anyone knows a good plumber in Boston, a friend might point to your content.”

blogging5. Use blogging to drive search results and help new customers find you. Lately, blogging has gained greater attention, with the advent of “micro-blogging” on Twitter. But consider the time commitment and strategy before launching an account.

Even with the spread of micro-blogging, Abraham remains a big fan of traditional blogs, which are lengthier and show up on Web sites. In general, no matter what form the blog takes, it should be consistent over time.

“If you can’t keep up one (blog) post a day or 12 tweets a day, do one tweet every Thursday. Consistency in blogging or tweeting will create a relationship of trust with your followers or readers. Do it once a week, but for the next two years,” Abraham says.

And don’t spend extra money on blogging software, technical help, or a ghost writer for your blog. To get started, sign up with WordPress.com or Blogger – both are free blogging platforms which are easy to use for beginners.

Additional opportunities within the social media environment include: online radio shows on platforms such as BlogTalkRadio, social networking sites such as LinkedIN, Plaxo, and FriendFeed, and a wide variety of additional tools as well depending on your type of business.

Following these social media basics for small business will get your company started on the right road to gaining new customers and increased revenue via social media.