Service Recovery: Going above AND beyond!

Today’s article about Service Recovery has been submitted by Acceler8Success Cafe contributor, Nancy Friedman, The Telephone Doctor.

For those that might not be aware, let’s take a quick moment to review “Service Recovery” as defined by Wikipedia:

Service recovery is an organization’s resolution of problems from dissatisfied customers, converting those customers into loyal customers. It is the action a service provider takes in response to service failure. 

7 Steps to Service Recovery

Almost anyone who has been in business, be it an owner, manager or customer service position has most probably had the opportunity of running into either an irate call or person, or a situation that, shall we say, is not pleasant.

And even though it may not even be our fault, we still need to know how to recover the situation. Here are the Telephone Doctor’s 7 Steps to Service Recovery that will help make your day a better one!

1. It IS your responsibility. If you have answered the phone on behalf of the company, you have indeed accepted 100% responsibility. At least that is what the caller/customer believes. So, get off the “it’s not my fault” syndrome. And get on with the “what can I do for you?” position.

2. “I’m sorry” DOES work. Even better is “I Apologize” as it’s much stronger. Occasionally, I hear from people that tell me they don’t feel they should say “I’m sorry” when it wasn’t their fault. Well, as stated above, in the customer’s mind, it is your fault. Saying you’re sorry won’t fix the problem, but it does help to defuse it immediately. Try it. You will see.

3. Empathize and Sympathize immediately. When someone is angry, upset or frustrated with you or your company, the one thing they need is someone to agree with them, or at least feel they’re being understood. Be careful, though: “I know how you feel” is NOT a good thing to say. EVER. Instead, try something along the lines of, “That’s got to be so frustrating” or “What an unfortunate situation.” REMEMBER -You can never know how someone else feels. NEVER

4. IMMEDIATE action is necessary to make a service recovery. Don’t make a customer wait for good service. Get whatever it is they need to them immediately. Overnight service if it is necessary. That is recovery. REMEMBER: Telephone Doctor’s motto: IT SHOULD NEVER TAKE 2 PEOPLE TO GIVE GOOD CUSTOMER SERVICE.

5. Ask what would make them happy. In a few rare cases, the customer can be a most difficult one. For example, if you have tried everything or at least tried what you consider “everything,” simply ask the customer: “Mr. Jones, what can I do to make you happy?” In most cases, it may be something you’re able to do. You may not have thought of it. So go ahead and ask them.

6. Understand the TRUE meaning of Service Recovery. Service Recovery is not just fixing the problem. It is making sure it will not happen again. It is listening to the customer. It is going above and beyond.

7. FOLLOW UP. After you feel the problem has been fixed, follow up. After you’ve made the customer happy, make an extra phone call a day or so later. Be sure to ask them: “Have we fixed everything for you?” “What else can we do for you?” Be sure they are satisfied. When you hear: “Thanks, you’ve done a great job. I appreciate it.” Then you know you have achieved SERVICE RECOVERY!

About Nancy Friedman

Nancy is an expert on customer service, communication skills and sales. She is a sought-after keynote customer service speaker at annual conferences, franchise and corporate meetings – both large and small. Her programs are inspiring, motivational and entertaining (See testimonials) creating a memorable session all attendees can use immediately and forever. Fun, distinctive, fast paced, and energy filled, this customer service speaker’s fast wit and laugh-out-loud audience participation has everyone wanting more. Labeled a “don’t miss” session, Nancy always delivers the ‘goods.’ Learn more at nancyfriedman.com.

Resources & Support

The future may be a bit bumpy for some, more so for others. Knowing who to turn to and when to turn to for guidance and help is important. Having resources at your disposal is also important.

So, if you hit a wall, for whatever reason, please feel free to reach out to us for assistance or even if you just need someone to talk to. Please do not hesitate.

You can reach us on LinkedIn, by email to Paul@Acceler8Success.com, and by phone or text at (832) 797-9851.

Learn more about Acceler8Success Group at Acceler8Success.com and also at Entrepreneurship411.com.

Have a great day. Make it happen. Make it count!

Importance of Creating AND Maintaining the Right Fit Culture

Organizational culture is defined as the underlying beliefs, assumptions, values and ways of interacting that contribute to the unique social and psychological environment of an organization.

A company’s culture is the foundation for future innovation. An entrepreneur’s job is to build the foundation. – Brian Chesky

Establishing the right fit culture in an organization is essential for its long-term success. Culture refers to the shared values, beliefs, and behaviors that shape the organization’s identity and influence how people work together. A positive culture can attract and retain top talent, improve employee engagement, and boost productivity. Here are key steps to establishing the right fit culture in an organization.

Define Your Culture: Before you can establish the right fit culture, you need to define what it is. Identify your organization’s values, mission, and vision. Clarify what behaviors and attitudes are expected of employees. Make sure that everyone in the organization understands the culture and is committed to upholding it.

Hire for Fit: The key to establishing the right fit culture is to hire employees who share your values and are a good fit for your organization. When interviewing candidates, look beyond their skills and experience. Evaluate their character, personality, and work style. Ask questions that assess their alignment with your organization’s values and culture.

Onboarding and Training: Once you have hired the right fit employees, it is important to provide them with the necessary training and onboarding. Introduce them to your culture and values. Provide them with the tools and resources they need to succeed. Make sure that they understand their role in upholding the culture and are committed to doing so.

Lead by Example: Leaders play a critical role in establishing the right fit culture. They must lead by example and model the behaviors and attitudes that are expected of employees. Leaders should communicate regularly with employees and provide feedback on how they are contributing to the culture.

Recognize and Reward: Recognizing and rewarding employees who embody your culture is essential to maintaining a positive culture. Celebrate successes and acknowledge contributions. Provide opportunities for employees to grow and develop in their roles. Ensure that compensation and benefits are fair and equitable.

Measure and Improve: Establishing the right fit culture is an ongoing process. It is essential to measure your progress and make improvements where necessary. Conduct regular surveys to assess employee engagement and satisfaction. Use the feedback to identify areas for improvement and take action.

Company culture is the backbone of any successful organization. – Gary Vaynerchuk

If your business has a poor culture, it is important to take action to address the issue. Poor culture can lead to low employee morale, high turnover, and poor performance. Here are to essential steps you must take to improve the culture of your business:

Conduct an Honest Assessment: The first step in addressing a poor culture is to conduct an honest assessment of your organization’s values, behaviors, and attitudes. Identify areas where there is a misalignment between the desired culture and the current culture.

Communicate: Once you have identified the problem, communicate with your employees. Acknowledge the issues and explain your plan to address them. Encourage feedback and suggestions from your employees. Make sure that everyone in the organization is aware of the steps you are taking to improve the culture.

Whether establishing the right culture or improving a poor culture, a concerted effort from all stakeholders is required. It is important to conduct an honest assessment, communicate with your employees, lead by example, provide training and development, recognize and reward, hire for fit, and measure and improve.

By taking the necessary steps, you can create a positive culture that fosters high employee morale, low turnover, and high performance. As well, by establishing AND maintaining the right fit culture, organizations can achieve long-term success and create a positive impact on their employees, customers, and communities.

Resources & Support

The future may be a bit bumpy for some, more so for others. Knowing who to turn to and when to turn to for guidance and help is important. Having resources at your disposal is also important.

So, if you hit a wall, for whatever reason, please feel free to reach out to us for assistance or even if you just need someone to talk to. Please do not hesitate.

You can reach us on LinkedIn, by email to Paul@Acceler8Success.com, and by phone or text at (832) 797-9851.

Learn more about Acceler8Success Group at Acceler8Success.com and also at Entrepreneurship411.com.

Have a great day. Make it happen. Make it count!

End of Q1 is quickly approaching. Are you on track to achieving your goals?

As the first quarter of the year is less than two weeks away, it’s a good time to evaluate your progress towards your goals and make any necessary adjustments to stay on track. Here are 5 tips for reviewing and adjusting your goals down the stretch of the first quarter:

  1. Review your goals: Take some time to review the goals you set at the beginning of the year. Are they still relevant? Do they need to be adjusted? Are they achievable within the remaining time frame?
  2. Assess your progress: Evaluate how much progress you have made towards each goal so far. Have you made significant progress or are you falling behind? Identify any areas where you may need to catch up or put in more effort.
  3. Make adjustments: Based on your review and assessment, make any necessary adjustments to your goals. This may include changing the timeline, modifying the goals themselves, or adjusting your approach to achieve them.
  4. Prioritize: If you have multiple goals, prioritize them based on their importance and the amount of time remaining in the quarter. Focus on the goals that are most critical and achievable within the remaining timeframe.
  5. Take action: Once you have reviewed, assessed, and adjusted your goals, take action to ensure you are making progress towards achieving them. Break down each goal into smaller, manageable tasks and work on them consistently.

Remember, it’s okay to modify your goals as needed to ensure they are achievable and relevant. By reviewing and adjusting your goals regularly, you can stay on track and make progress towards your larger objectives.

Resources & Support

The future may be a bit bumpy for some, more so for others. Knowing who to turn to and when to turn to for guidance and help is important. Having resources at your disposal is also important.

So, if you hit a wall, for whatever reason, please feel free to reach out to us for assistance or even if you just need someone to talk to. Please do not hesitate.

You can reach us on LinkedIn, by email to Paul@Acceler8Success.com, and by phone or text at (832) 797-9851.

Learn more about Acceler8Success Group at Acceler8Success.com and also at Entrepreneurship411.com.

“When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps.” – Confucius

Have a great day. Make it happen. Make it count!

At Some Point, You Must Learn to Let Go!

It’s early Saturday morning. By now you’ve gotten accustomed to the time change. Don’t you hate it when the clocks change? I know I do and prefer just leaving well enough alone. In any event, what’s motivating or inspiring you this beautiful morning?

For me, it’s reading through a Facebook Memory of a book someone must have posted and I had shared 6 years ago. I’m trying to think about what had caught my attention that particular morning. Sometimes I can tell by looking at my other posts that day. Let’s see, what was I thinking…?

First was a post with a graphic that read, “Sometimes you need to be alone in order to reflect on life. Take time out to take care of yourself. You deserve it.” To that I wrote, “Yes, indeed. I definitely need to bring this more front and center in my life… starting, right now!” Interesting, right?

Living on the lake at that time, I shared some photos around the lake. It was peaceful and tranquil as most mornings were on the lake. I could tell that I was sitting on the patio early that morning, most likely with a cup of hot coffee. My status indicated that I was happy and feeling motivated as I shared, “Enjoying some quiet time while catching up on email, reading, thinking, planning… first quarter is almost finished, half-year mark is in sight.”

My next post that apparently followed soon after the previous two was about the book I mentioned above. It was photo of a turned page as if being read. The page was titled, “Let Go.” Evidently, it caught my attention.

“They say that, at some point, you must learn to let go. I must disagree. If it takes just one moment to let go, then you never really held on tightly enough. To a dream. To a goal. To a person. To anything. I believe that you let go little by little. You let go a little, then hold back on, but with a little less force until you fully release yourself. And the tighter you hold on, the more force you let go with. The deeper you dive, the higher you’ll fly. The closer you get, the further you’ll pull away. The weaker you feel, the stronger you’ll become. so do not be ashamed of your weaknesses. We all have them. You must learn to be kind to yourself. Never think that you’re a bad person. Differentiate between your self-worth and your actions. To say that you’re bad is different than saying you made a mistake. You can’t fix yourself, but you can fix a mistake. And remember not one person on this earth is perfect. We all make mistakes. We all fall. We all have flaws. We just need to look within ourselves and treat ourselves as humans who are worthy of respect and hope. Do not give up on yourself. Get back up. Be brave. Be happy.”

I followed up with one more post that morning. It was by Chuck Berry… “If the people in the audience are talking, you’re being ignored. If the people are gazing at you, you’ve got something they want to hear.”

I’m reading through all of the above this morning and thinking about a multitude of things, all while stirring up a plethora of emotions. But for some reason, it’s fear that is standing out the most. Frankly, it seems to be a recurring theme and today it has been provoked like a sleeping dog awakened abruptly.

Certainly, the past couple of years had us facing many uncertainties which, quite frankly took us all on an emotional roller coaster. Mostly, the driving force had been fear. I had realized my own fear once I was able to admit being scared.

Hey, at my age and the fact I’m not in good shape, I felt I was being realistic. Since then I’ve been working through my fear and in doing so I firmly believe I can overcome it or at least keep it in check. Although, as fear is such a strong emotion that easily grips the soul, it’s taking time and patience to overcome such a grip.

Little by little I look forward to continuing to pry it away as fear continues to be replaced by courage gained from confidence that fear is just a challenge to be conquered. The great thing is that some of the challenges don’t have to be tackled alone.

Instead, collaborative efforts aligned with common goals truly exemplify the phrase, ‘strength in numbers’ and it’s that strength that ultimately conquers fear. Easier said than done? Possibly, but the alternative is being overwhelmed by fear and that, I have recognized is not living.

Possibly reading through the “Let Go” passage will help. Actually, maybe keeping it front and center every day is the answer. I guess, whatever it takes is the practical answer and especially as this is clearly a recurring scenario as evident by fear being provoked again this beautiful morning.

I don’t believe I’m alone in my thoughts. So, if you feel like you would like to talk through your fears or whatever else may be bothering you, I’d like to help. Maybe we can help each other? A collaborative effort? Strength in numbers if others would like to join in?

If interested, please drop a note to me at paul@acceler8success.com or contact me on LinkedIn. Certainly, there is no obligation and no one else needs to know!

Below are links to two articles I had published last year as we had wrapped up Mental Health Awareness Month.

Loneliness, Depression, Fear: All Contribute to Mental Health Issues

Mental Health: A Cause for Concern

“You are not giving up when you let go, you are moving on, there is a big difference.” – Catherine Pulsifer

Have a great day. Make it happen. Make it count!

Key Considerations to Exploring International Franchise Development

Expanding a franchise brand from the USA to international markets can be a lucrative opportunity for franchise brand owners. However, it requires careful planning, cultural understanding, and a strong strategy to successfully launch and grow the brand in new markets. In this article, we will explore some key considerations and steps to take when expanding a franchise brand internationally.

Market Research. Before expanding a franchise brand internationally, it is important to conduct thorough market research. This includes analyzing the potential demand for the brand in the target markets, identifying local competitors, understanding the local culture, and researching any requirements for doing business in the new markets as every country is different.

The Right Markets. Choosing the right markets for the franchise is crucial to its success. This requires considering factors such as the target market’s demographics, the availability of suitable real estate, and the local business climate. It is important to work with local partners or consultants who can provide insight into the local market and help identify the best location for the franchise.

Local Culture. Adapting the brand to the local culture is essential when expanding a franchise brand to international markets. This includes modifying the product or service offerings to meet local preferences, adapting marketing and advertising strategies to resonate with local audiences, and ensuring that the franchise operates in accordance with local customs and regulations.

Legal & Regulatory Compliance. Understand the legal and regulatory requirements for franchising in the target country. This includes complying with local laws, regulations, and tax requirements. You may need to engage the services of local lawyers and accountants to ensure compliance.

Master Franchise Model. Develop a master franchise model that can be replicated in different countries with minimal modifications. This includes creating a detailed operations manual that outlines every aspect of the business, including branding, marketing, operations, and customer service.

Master Franchisees. Identify and select qualified master franchisees who are familiar with the local market and culture. You may need to use local brokers, trade associations, or franchise consultants to find suitable partners. It is essential to choose a master franchisee with strong business acumen, sufficient resources, and a proven track record in managing franchises.

Master Franchise Agreement. Negotiate the master franchise agreement, which outlines the terms and conditions of the relationship between the franchisor and the master franchisee. This includes details on the geographic territory, franchise fees, royalties, support, and training.

Training & Support. Provide comprehensive training and ongoing support to the master franchisee to ensure that they can successfully operate and manage the franchise in the target market. This includes training on operations, marketing, and customer service, as well as providing ongoing support through regular communication and site visits.

Monitor Performance. Continuously monitor the performance of the master franchisee to ensure that they are adhering to the franchise model and meeting performance targets. This includes regular audits, financial reporting, and performance reviews.

Sub-Franchises. Once the master franchisee has established the business in the target market, they can begin to develop sub-franchises within the geographic territory. The master franchisee is responsible for recruiting, training, and supporting sub-franchisees to ensure that they adhere to the franchise model.

Continuous Improvements. Continuously improve the master franchise model based on feedback from the master franchisee and customers. This includes incorporating best practices from successful master franchisees and making necessary adjustments to the franchise model to ensure continued success in the target market.

Development Partner. Working with the right development partner is essential to international expansion for franchise brands. Understanding the brand and having the ability to convey the same to international investors is key. High level communications skills are important to ensure full understanding of the relationship as well as the ability to translate not only from a language standpoint but also according to local culture.

In conclusion, expanding a franchise brand from the USA to international markets can be a lucrative opportunity for franchise brand owners. However, it requires careful planning, cultural understanding, and a strong strategy to successfully launch and grow the brand in new markets. By following these key considerations and steps, franchise brand owners can position themselves for success and build a strong, profitable brand in international markets.

Support & Resources

Aligned with all aspects of the comprehensive services & resources offered by Acceler8Success Group is a select team of highly experienced multi-lingual business development professionals led by Acceler8Success Group president, Erik Premont.

We work with American franchise brands interested in exploring international franchise development. With a primary focus on Spanish, Portuguese & French speaking clientele, Erik and our team also work directly with international entrepreneurs and investment groups interested in exploring development opportunities in their respective countries.

In addition, we provide assistance & guidance in introducing international brands to American franchising, either as a proven brand prepared for growth or as a business model primed for launch as an emerging franchise brand. We also work with international entrepreneurs and investment groups interested in exploring development and acquisition opportunities within the United States.

For more information about international development services, please reach out directly to Erik Premont at erik@acceler8success.com.

Learn more about Acceler8Success Group at Acceler8Success.com and also at Entrepreneurship411.com and OwnABizness.com.

Need to Talk?

The future may be a bit bumpy for some, more so for others. Knowing who to turn to and when to turn to for guidance and help is important. Having resources at your disposal is also important.

So, if you hit a wall, for whatever reason, please feel free to reach out to us for assistance or even if you just need someone to talk to. Please do not hesitate.

You can reach us on LinkedIn, by email to Paul@Acceler8Success.com, and by phone or text at (832) 797-9851.

Have a great day. Make it happen. Make it count!

Startup, Acquisition, or Franchise: Consider Your Options Carefully!

Starting a business, acquiring a business or investing in a franchise is a common decision that many entrepreneurs face. While all options have their own advantages and disadvantages, it’s important to carefully consider your personal goals, financial situation, and the current market before making a final decision.

Starting a Business

Starting a business from scratch can be an exciting and rewarding experience. You have the freedom to create a business that aligns with your passions and interests, and you can build it from the ground up. Here are some advantages and disadvantages to consider:

Advantages:

  • You have full control over the direction and vision of your business.
  • You have the freedom to create your own brand, marketing strategies, and company culture.
  • Starting a business allows you to be your own boss and pursue your entrepreneurial dreams.
  • You have the opportunity to innovate and introduce new ideas to the market.

Disadvantages:

  • Starting a business can be risky and costly, especially if you’re investing your own capital.
  • It can be challenging to build a customer base and generate revenue in the early stages.
  • You may face a steep learning curve as you navigate legal requirements, accounting, and other business fundamentals.
  • Building a new brand and establishing a reputation can take time and effort.

Acquiring a Business

Acquiring an existing business can be a smart decision if you’re looking for a proven concept and an established customer base. Here are some advantages and disadvantages to consider:

Advantages:

  • You inherit an existing customer base, brand reputation, and revenue stream.
  • You may be able to negotiate a better price for an existing business than it would cost to start a new one.
  • An existing business likely already has established systems, processes, and suppliers in place.
  • You can avoid some of the early-stage risks and challenges associated with starting a new business.

Disadvantages:

  • Acquiring a business can be costly, and you may need to secure financing to make the purchase.
  • You may inherit existing problems or liabilities, such as a poor reputation, legal disputes, or financial struggles.
  • You may face resistance from employees or customers who were loyal to the previous owner.
  • You may need to adapt to existing systems and processes that may not align with your vision or goals.

Ultimately, the decision to start a business or acquire one depends on your personal circumstances and goals. If you have a specific vision and are passionate about building something from scratch, starting a business may be the right choice. However, if you’re looking for a proven concept with an established customer base, acquiring a business may be a better fit.

That all said about starting a business or acquiring a business, maybe you should consider investing in a franchise? Let’s take a look…

Investing in a Franchise

A franchise is a type of business where you operate under an existing brand and business model, using their systems, processes, and branding. Here are some advantages and disadvantages to consider:

Advantages:

  • You inherit an established brand reputation, proven business model, and support from the franchisor.
  • You may receive training and ongoing support in areas such as marketing, operations, and management.
  • A franchise typically has a lower risk of failure than an independent business.
  • You have access to an established customer base and supplier network.

Disadvantages:

  • A franchise typically requires a significant investment, including a franchise fee and ongoing royalties.
  • You may be required to adhere to strict guidelines and restrictions set by the franchisor, which can limit your creativity and control.
  • You may be limited in the types of products or services you can offer.
  • Any issues or problems with the franchisor or other franchisees can negatively impact your business.

So, if you’re looking for an established brand and business model with support and guidance, a franchise may be a perfect fit.

In any event, whether starting a business, acquiring a business, or investing in a franchise, it’s important to do your due diligence and seek out professional advice before making a final decision.

Resources & Support

The future may be a bit bumpy for some, more so for others. Knowing who to turn to and when to turn to for guidance and help is important. Having resources at your disposal is also important.

So, if you hit a wall, for whatever reason, please feel free to reach out to us for assistance or even if you just need someone to talk to. Please do not hesitate.

You can reach us on LinkedIn, by email to Paul@Acceler8Success.com, and by phone or text at (832) 797-9851.

Learn more about Acceler8Success Group at Acceler8Success.com and also at Entrepreneurship411.com and OwnABizness.com.

“The way to get started is to quit talking and begin doing.” – Walt Disney

Have a great day. Make it happen. Make it count!

Following Dreams is Essential for Entrepreneurs

As an entrepreneur, pursuing dreams [and ideas] is often the driving force behind starting a new venture. The importance of following dreams and ideas can be attributed to several reasons:

Passion and motivation: Dreams and ideas inspire entrepreneurs to remain motivated and passionate about their venture. This passion often leads to greater commitment and perseverance when faced with challenges.

Innovation and creativity: Pursuing dreams and ideas encourages entrepreneurs to think creatively and innovate. This often results in the development of unique products, services, or business models that can distinguish them from competitors.

Vision and goal-setting: Dreams and ideas help entrepreneurs create a vision and set goals for their venture. Clear goals serve as a roadmap to guide the business and measure progress over time.

Risk-taking and resilience: Entrepreneurs who follow their dreams are more likely to take calculated risks, embrace uncertainty, and demonstrate resilience in the face of setbacks or failures.

Personal fulfillment and satisfaction: Pursuing one’s dreams and ideas can lead to a sense of personal fulfillment and satisfaction, making the entrepreneurial journey more enjoyable and rewarding.

Inspiration to others: When entrepreneurs follow their dreams and succeed, they can inspire others to do the same, fostering a culture of innovation and entrepreneurship.

While following dreams and ideas is important for entrepreneurs, it is equally important to maintain a balance between pursuing these aspirations and making sound business decisions. Entrepreneurs must be realistic, adaptable, and willing to pivot when necessary to ensure the long-term success of their venture.

However, I am amazed that some people, and more than you might imagine will go to great lengths to intentionally convince others their ideas or what they are doing will not work. Their actions are typically based upon some deep jealousy or envy that they’re not involved. As well, they may even resent not being invited to participate in initial brainstorming or asked to share their perspective.

Instead of showing support with words of encouragement or helping to champion the ideas on behalf of the friend or colleague, or offering another set of eyes and ears should the need occur, they work extra hard to cast negativity. Often they proactively initiate efforts, almost as a campaign of sorts against the idea – all the while coming across as a trusted friend or colleague.

I wonder how many fantastic ideas have gone by the wayside as a result of these types of senseless actions?

“All our dreams can come true, if we have the courage to pursue them.” — Walt Disney

To this point, I highly recommend entrepreneurs stay committed to their ideas. They should believe in their own thought process but should thoroughly evaluate opinion, suggestions and recommendations of others. However, entrepreneurs should take all with a grain of salt and not heed advice until their gut and intuition displays the path to follow.

Then, it is imperative entrepreneurs follow their vision and fuel their passion with relentless commitment. That is what it will take to turn ideas into successful endeavors. A critical point is not allowing anyone to cast influence over one’s own dreams.

Resources & Support

Entrepreneurship means getting to fulfil your dreams

How “Dreaming Big” Helps You As An Entrepreneur

D is for dream. Thinking bold. Taking aim. Set your intentions, then get in the game! For dreaming is fun, but we need to decide. To put our feet in motion, for a meaningful ride. Being scared is normal, it means that you’re growing. So, let your dreams and your decisions call the shots. And keep going! – D is for Dream, then Decide: The ABC’s of Purpose-Driven Entrepreneurship

The future may be a bit bumpy for some, more so for others. Knowing who to turn to and when to turn to for guidance and help is important. Having resources at your disposal is also important.

So, if you hit a wall, for whatever reason, please feel free to reach out to us for assistance or even if you just need someone to talk to. Please do not hesitate.

You can reach us on LinkedIn, by email to Paul@Acceler8Success.com, and by phone or text at (832) 797-9851.

Learn more about Acceler8Success Group at Acceler8Success.com and also at Entrepreneurship411.com and OwnABizness.com.

Have a great day. Make it happen. Make it count!

Do you have what it takes to start a business, to be an entrepreneur?

Starting a business requires a significant investment of time, effort, and resources. It can be a challenging and risky endeavor, but for many, the potential rewards outweigh the risks. Here are some of the reasons why people want to be in business for themselves:

Independence: Many individuals dream of being their own boss and having control over their work life. Being an entrepreneur provides the autonomy and freedom to make decisions, set goals, and create a work environment that aligns with personal values.

Fulfillment: Starting a business can be a deeply fulfilling experience. Building something from scratch, watching it grow, and making a positive impact on customers and employees can bring a sense of purpose and satisfaction that is difficult to find in traditional employment.

Financial potential: While financial gain should not be the sole motivator for starting a business, it is undoubtedly an attractive aspect. Successful entrepreneurs have the potential to earn significant profits and build wealth over time.

Creativity: Starting a business is a creative process that allows individuals to express themselves and bring their ideas to life. Entrepreneurs have the freedom to innovate and develop new products, services, and business models.

Legacy: Building a successful business can leave a lasting impact on society and future generations. Entrepreneurs have the opportunity to create a legacy that can endure beyond their own lifetime.

Of course, not everyone is cut out to be an entrepreneur. Starting and running a business requires a unique set of skills, including leadership, problem-solving, risk-taking, and resilience. It is essential to do your research, create a solid business plan, and seek advice from experienced entrepreneurs before embarking on this journey.

The desire to start a business is driven by a combination of factors, including independence, fulfillment, financial potential, creativity, and legacy. While it is not an easy path, many entrepreneurs find that the rewards of building a successful business are worth the effort and risk.

“In the world of business, the people who are most successful are those who are doing what they love.” – Warren Buffett

So, what does it take to be an entrepreneur?

Being an entrepreneur requires a unique combination of skills, traits, and behaviors that are essential for starting and growing a successful business. Here are some of the key characteristics that make a successful entrepreneur:

  1. Vision: Entrepreneurs are often driven by a clear vision of what they want to achieve. They are able to see opportunities where others see challenges, and they have the ability to develop a long-term strategy for their business.
  2. Creativity: Entrepreneurs are innovative and creative problem-solvers. They are able to develop new products or services, find new ways to market their business, and adapt to changing market conditions.
  3. Risk-taking: Entrepreneurs are willing to take risks and make bold decisions. They understand that starting a business involves some level of uncertainty and are able to tolerate risk and uncertainty.
  4. Adaptability: Entrepreneurs are flexible and adaptable. They are able to pivot their business strategy as needed and are not afraid to change course when faced with challenges or unexpected setbacks.
  5. Resilience: Entrepreneurs are resilient and persistent. They are able to bounce back from failure, learn from their mistakes, and keep moving forward.
  6. Leadership: Entrepreneurs are effective leaders who are able to inspire and motivate their team. They have strong communication skills and are able to delegate tasks effectively.
  7. Financial management: Entrepreneurs need to have a good understanding of financial management. They need to be able to manage cash flow, create a budget, and make strategic financial decisions for their business.
  8. Networking: Entrepreneurs need to be able to build relationships and networks. They need to be able to find mentors, partners, and investors who can help them grow their business.
  9. Passion: Finally, entrepreneurs need to have a strong passion for what they do. Starting a business is not easy, and entrepreneurs need to have the drive and motivation to overcome challenges and persevere through difficult times.

To summarize, being an entrepreneur requires a combination of vision, creativity, risk-taking, adaptability, resilience, leadership, financial management, networking, and passion. While not every entrepreneur will possess all of these characteristics, having a strong foundation in these areas can greatly increase the chances of success.

Resources & Support

Do You Have What it Takes to Start a Small Business?

Do You Have What It Takes to Be an Entrepreneur?

The future may be a bit bumpy for some, more so for others. Knowing who to turn to and when to turn to for guidance and help is important. Having resources at your disposal is also important.

So, if you hit a wall, for whatever reason, please feel free to reach out to us for assistance or even if you just need someone to talk to. Please do not hesitate.

You can reach us on LinkedIn, by email to Paul@Acceler8Success.com, and by phone or text at (832) 797-9851. Learn more about Acceler8Success Group at Acceler8Success.com and also at Entrepreneurship411.com and OwnABizness.com.

“Motivation is what gets you started. Habit is what keeps you going.” – Jim Rohn, entrepreneur, author & motivational speaker

Have a great day. Make it happen. Make it count!

Reduce Stress & Achieve Goals With Sunday Night Planning

For entrepreneurs, planning their week ahead on Sunday night can be especially important, as they often have many tasks and responsibilities to manage. Here are some tips for entrepreneurs when planning their week:

  1. Review your goals: Start by reviewing your long-term and short-term goals. This will help you stay focused on what’s most important and make sure your weekly tasks align with your overall vision.
  2. Create a to-do list: Make a list of all the tasks that need to be accomplished for the week. Break them down into smaller, actionable steps so you can easily track your progress.
  3. Prioritize tasks: Determine which tasks are most important and need to be completed first. Consider the impact each task will have on your business and prioritize accordingly.
  4. Schedule tasks: Once you’ve prioritized your tasks, schedule them into your calendar for the week. Be realistic with your time estimates and give yourself some buffer room in case unexpected tasks come up.
  5. Delegate tasks: Consider delegating tasks to team members or outsourcing tasks to free up your time for more important tasks.
  6. Set aside time for strategic planning: Make sure to set aside time each week for strategic planning. This could be time to brainstorm new ideas, review your business plan, or analyze your financials.
  7. Take care of yourself: Finally, make sure to schedule time for self-care and rest. Entrepreneurs often work long hours and can easily burn out, so taking care of yourself is essential for maintaining productivity and overall wellbeing.

“Every minute you spend in planning saves 10 minutes in execution; this gives you a 1,000 percent return on energy!” – Brian Tracy, author & motivational speaker

Overall, planning ahead can help entrepreneurs stay organized, focused, and productive throughout the week. By prioritizing tasks, scheduling them into your calendar, and taking care of yourself, you can reduce stress and achieve your business goals.

Resources & Support

Sunday Night Planning: Make Monday Morning Amazing

Sunday Night Routine Ideas For A Highly Productive Week

The future may be a bit bumpy for some, more so for others. Knowing who to turn to and when to turn to for guidance and help is important. Having resources at your disposal is also important.

So, if you hit a wall, for whatever reason, please feel free to reach out to us for assistance or even if you just need someone to talk to. Please do not hesitate.

You can reach us on LinkedIn, by email to Paul@Acceler8Success.com, and by phone or text at (832) 797-9851. Learn more about Acceler8Success Group at Acceler8Success.com and also at Entrepreneurship411.com.

“By failing to prepare, you are preparing to fail.” – Benjamin Franklin

Have a great day. Make it happen. Make it count!

Maintaining a Healthy Work-Life Balance is Crucial for Entrepreneurs

As an entrepreneur, it can be challenging to find a balance between work, weekends, and family time. The demands of building and growing a business can sometimes lead to long work hours, stress, and a lack of personal time. However, maintaining a work-life balance is crucial for your overall well-being and the success of your business.

“We think, mistakenly, that success is the result of the amount of time we put in at work, instead of the quality of time we put in.”  Arianna Huffington, Co-Founder of The Huffington Post, Founder of Thrive Global

Here are some tips for entrepreneurs to maintain a healthy work-life balance during weekends and family time:

  1. Set boundaries: It’s important to set clear boundaries between work and personal time. Communicate your availability to your team and clients, and avoid checking work emails or taking work calls during family time.
  2. Prioritize family time: Make sure to set aside time each week for family activities, whether it’s going on a hike, having a game night, or simply spending time together. This can help you stay connected with your loved ones and reduce stress.
  3. Schedule downtime: Use your weekends to rest and recharge. Set aside time for activities that you enjoy, such as reading, playing golf, or taking a long walk. This can help you reduce stress and increase happiness, which can ultimately lead to greater success in your business.
  4. Delegate tasks: As your business grows, it’s important to delegate tasks to trusted employees or contractors. This can help you free up time and reduce stress, which can help you be more present during family time.
  5. Plan ahead: Use tools like calendars and to-do lists to plan your schedule and prioritize tasks. This can help you stay organized and focused, which can increase productivity and reduce stress.

Remember that maintaining a work-life balance is a process, and it’s okay to make adjustments along the way. Don’t be afraid to ask for help when you need it, and be open to changing your schedule or routines to better suit your needs.

“Never get so busy making a living that you forget to make a life.” – Dolly Parton, Founder of The Dollywood Company

In conclusion, maintaining a healthy work-life balance is crucial for entrepreneurs to achieve long-term success and happiness. Setting boundaries, prioritizing family time, scheduling downtime, delegating tasks, and planning ahead can help entrepreneurs stay organized, productive, and present during weekends and family time.

Resources & Support

Entrepreneurs & Weekends: Do What’s Best for YOU!

What is “balance” in the mind of today’s entrepreneur?

The future may be a bit bumpy for some, more so for others. Knowing who to turn to and when to turn to for guidance and help is important. Having resources at your disposal is also important.

So, if you hit a wall, for whatever reason, please feel free to reach out to us for assistance or even if you just need someone to talk to. Please do not hesitate.

You can reach us on LinkedIn, by email to Paul@Acceler8Success.com, and by phone or text at (832) 797-9851. Learn more about Acceler8Success Group at Acceler8Success.com and also at Entrepreneurship411.com.

“Too many people measure how successful they are by how much money they make or the people that they associate with. In my opinion, true success should be measured by how happy you are.” – Richard Branson

Have a great day. Make it happen. Make it count!