Author: Paul Segreto

Passionate About Fueling Entrepreneurial Spirit; Entrepreneurship Coaching; Management & Development Advisory & Consulting; Franchises, Restaurants, Service Businesses; Thought Leader, Influencer, Content Creator & Author.

Squeezing ROI From Social Media Marketing

Recently, Christopher Petix, President at Clash-Media US wrote an article about the changing world of Digital Marketing and how it would evolve in 2010. The article, The World of Digital Marketing 2.0, touches upon how brands utilizing social media marketing must establish baselines and understand metrics as part of their social media marketing strategy Doing so is paramount to their marketing success.

The past couple of years have been all about squeezing as much Return on Investment as possible from every marketing effort. As a result, advertisers and marketers have a new set of parameters and broad goals for establishing a campaign. The good news for these groups is that there are a number of tools and techniques available to help them achieve these goals.

He goes on to talk about how brands are partnering up with digital marketers and focusing efforts on evaluating their campaigns. Doing so helps them achieve optimum efficiency as they can turn on a dime if they’re need achieving their goals and objectives. Sure, conversion rates will fluctuate during a campaign, but quick reactions can improve the campaign’s performance.

Another point Petix makes is about niche websites and networks. As today’s consumer (and franchise candidates) are more technologically advanced and social media savy, more time is being spent outside the realm of typical social media circles of Facebook, LinkedIn and Twitter. Instead, being more diligent is more the norm rather than the exception. Diligence that takes marketing targets to industry sites, brand-specific social networks and blogs to gather even more information. More importantly, it takes them to places of interaction and information sharing between and among others with similar goals and objectives.

Using Social Media as written by Christopher Petix

Burger King’s “Sacrifice Whopper” was one of the most infamous campaigns of 2009 to have created a social media buzz. One of the biggest on-going hot spots for 2010 will be how can more companies tap into the vast resource of social media.

Social media accurately gauges consumer brand perception and sentiment, though the avenue for more direct marketing and advertising opportunities is harder to navigate. The key to using social media for marketing and customer acquisition is targeting, which helps ensure that the highly coveted user experience is not affected.

Individual organizations can use several approaches to identify customers through social media, they include: post-registration offers, banner advertising, Facebook CPC or social media apps. All of these ensure consumer exposure, but which ones deliver measurable and effective results is individual to every organization. Those advertisers that have learned what they need to look for in a campaign should be a step ahead as they explore new avenues of customer engagement – so by the end of 2010, most will have a coherent social media strategy producing bottom line dollars.

Christopher Petix serves as the President of Clash-Media working in the US office. With over 15 years of online experience he brings a wide variety of knowledge working at company’s including Double-Click Media in the start-up, founding his own tri-lingual travel site, heading up Vendare Media’s team on the East coast, as well as CoregMedia. His emphasis on client services and retention have allowed him to cultivate numerous longstanding business relationships in the online advertising industry.


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Great Facebook Apps for Business

Great article in this month’s issue of Website Magazine, Making the Case for Facebook by Matt Goulart, Founder and Lead Consultant with Webstar Content. In this article, Matt states, “With the decline of traditional television and print advertising, it is getting harder and harder to find effective ways to attract consumer attention. Increasingly, many businesses are moving toward online and social networking tools. Facebook can be a highly effective cost-free solution.”

So, why Facebook? Well, as many are aware, Facebook is the world’s largest social network!

Seven Great Facebook Apps for Business
From the Staff at Website Magazine

Contests – Businesses can create and launch branded contests on Facebook Fan Pages within minutes. Available formats include photo contests, video contests, design contests, logo contests, essay-based contests and more. Contests are a great way to build brand awareness, build content on Fan Pages and recruit new fans.

SocialToo – Enables users to update their personal profile pages, any Facebook Fan page they administer and even remotely to Twitter from the convenience of the status update box.

SocialOomph – Provides productivity tools for social media users and includes tools for Twitter, StatusNet, and Facebook. Facebook users can schedule status updates for their accounts to be published at dates and times of their choosing.

NetworkedBlogs – Promote your blog on Facebook and discover new blogs. NetworkedBlogs is a community of bloggers and blog lovers. Join the fun, add your blog, and connect with others who read and write about subjects you like, as well as promote your blog to active social media users.

RatePoint – Lets users create e-mail newsletters, collect reviews and testimonials and build surveys for free. Connects to Facebook and Twitter easily and allows for share reviews and newsletters with Facebook Friends and Fans, and Twitter followers.

Jobmagic – A social media recruiting application that expands a recruiter’s reach by leveraging Facebook, LinkedIn and Twitter social media channels to help start a dialogue with other candidates which other recruiters cannot.

Social Store Builder
– Enables a Volusion store owner to display and sell products directly on their Facebook page. After clicking on a featured product, the customer is taken to the store owner’s secure, one-page checkout to complete the transaction.


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Social Media Enhances Email Marketing

In 2009, e-mail marketers started to get social, but 2010 will be the year social media makes e-mail marketing more powerful, according to eMarketer.

Social media is a partner, not a threat, to e-mail marketing because it provides new avenues for sharing and engaging customers and prospects.

Even though people are spending more time using social media, they are not abandoning e-mail. The two channels can help each other, offering the opportunity for marketers to create deeper connections.

Source: Adweek


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What is IFA Fran-Guard?

The International Franchise Association‘s new, greatly expanded franchise sales management and compliance program will help franchisors take proactive steps to reduce risks, manage growth, and build a stronger, healthier franchise system. IFA Fran-Guard covers both the legal and business aspects of compliance with a series of modules designed or CEOs and senior executives, franchise development professionals, in-house counsel and franchise attorneys, paralegals and compliance managers.

CEOs and Senior Executives

Not only does a system-wide compliance program protect your franchise it can make it more profitable. Modules cover the Business Case for Compliance, Franchise Sales Growth & Management, and Best Practices.

Franchise Development Professionals

There’s more to compliance than legal requirements. Learn how a sales management and compliance program can increase your effectiveness and help drive franchise sales.

In-house Counsel, Franchise Attorneys, Paralegals and Compliance Managers

It’s important to integrate all aspects of franchise sales management and compliance from disclosure to franchise sales, field support, and operations. IFA Fran-Guard modules cover practical steps to implement a system-wdie compliance program.

All CFEs and CFE Candidates

IFA Fran-Guard has been incorporated into ICFE’s professional development program. IFA members who successfully complete the IFA Fran-Guard program will receive an ICFE Fran-Guard Certificate. All modules are approved for CFE credits.

Where is IFA Fran-Guard Available

Programs will be offered throughout the year at various IFA meetings and conferences and in different formats to make participation more convenient. Courses will be presented online via IFA University and through a series of webinars. A schedule of upcoming sessions may be found on the IFA website.

Fran-Guard Discussed on Franchise Today

Recently on Franchise Today, Paul Segreto welcomed as his guest, David French, Vice President, Government Relations at the International Franchise Association. Paul and David discussed franchise compliance and the development of the IFA FranGuard Program previously introduced at the IFA Convention in San Antonio. Listen On-Demand

About the International Franchise Association

The International Franchise Association, the world’s oldest and largest organization representing franchising, is the preeminent voice and acknowledged leader for the industry worldwide. Approaching a half-century of service with a growing membership of more than 1,100 franchise systems, 10,000-plus franchisees and more than 500 firms that supply goods and services to the industry, IFA protects, enhances and promotes franchising by advancing the values of integrity, respect, trust, commitment to excellence, honesty and diversity. For more information, visit the IFA Web site at www.franchise.org.

Source: International Franchise Association


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Misinformation About Franchisors and Bankruptcy (Updated)

Recently, I pointed out to the franchise community, an article on About.com about franchisors and bankruptcy. Having worked with a franchisor that was forced into bankruptcy, I knew the article was way off-base, the alleged facts entirely inaccurate, and the suggestions directed at franchisees alarming to say the least. I knew I could not sit back with a clear conscience thinking that franchisees may act on this misinformation.

Since then, Dan Daszkowski, the person listed as the author of the article, “How to Prepare for Franchisor’s Bankruptcy” contacted me and explained his position in the matter…

“Hi Paul, Thanks for pointing this out to me. This was totally my fault because I hired a writer that I felt was knowledgeable in this area to write this article and blog post and they obviously were not.

As an About.com Guide I am able to hire subcontractors to write and I only do this from time to time when I feel someone is more qualified than I am to cover a certain topic. Obviously I made a bad judgment call with this writer and I am glad you pointed it out. I have taken down the article and blog post to avoid any further confusion and so I do not mislead any franchisees that are currently in this situation.

I understand your frustration but I think you took it a little far in your blog post “Read Mr. Daszkowski’s bio and tell me if you believe he has the experience and knowledge to render legal advice about franchising, bankruptcy or about anything!” I have deleted the incorrect information from About.com and it would be great if you can delete this post as well. I am fully aware I do not have the experience to give legal advice but the rest just seems like a personal attack…”

Well, here’s my response to Mr. Daszkowski:

My only goal in writing my post was to point out and emphasize the misinformation provided in your article. As information published on the internet has the capability, if not probability, of lasting forever, I wanted to be certain there was no mistake the information provided in the article was inaccurate and that you could not possibly be mistaken for an attorney.

You stated to me that you felt I took the issue a little too far and personally attacked you. I am sorry that you feel that way but I do not regret my actions and statements as they were obviously instrumental in addressing inaccurate information and unwarranted advice that could have been catastrophic to any franchise system facing bankruptcy.

Speaking from experience, I have seen franchisees blindly follow similarly wrong advice as provided in your article only to be ordered by the United States Bankruptcy Judge to remit all withheld royalty payments to the franchisor within five days of his decision. Unfortunately, many of the franchisees had “spent” the monies that should have been earmarked for [eight months] royalties causing a near-catastrophic series of events as they had to come up with thousands of dollars they no longer had in their possession. The potential consequence for not abiding by the order: contempt of court and possible jail time!

When all was said and done, the franchise system unraveled and franchisees that may have survived, even as independents, ended up out of business or ironically, in bankruptcy. As for the brand and trademark, as well as the franchise agreements, as I recall, they were considered assets of the franchisor, and subsequently within the jurisdiction of the Bankruptcy Trustee.

So, [Mr. Daszkowski] thank you for pulling down the article to avoid any further confusion and to prevent franchisees that are currently in a bankruptcy situation from being misled.

Respectfully,

Paul Segreto


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Yikes! Help or Yelp for Customer Service Issues?

In working with franchise clients on integrated franchise marketing strategies, including social media, a large part of our effort is directed towards improving Search Engine Optimization (SEO). Google Real-time Search Results play a big role in this and as we know, these results are based upon social media activity and content.

Another aspect of SEO that goes hand-in-hand with search rankings is Local Business Listings Management which basically addresses local search results through a plethora of sites, including many customer review sites such as Yelp! But, what to do about negative customer reviews is always on our minds when they push their way towards the top of the search results. Especially, if the negative review is unwarranted. Or, if the negative review was legitimate, but the issue resolved. Should a negative mark be left out in the open for all the world to see? What are the potential repercussions if the comment is posted and tweeted throughout social media channels and we know this activity will be picked up in Goggle’s Real-Time Search Results. Potentially, this becomes a Circle of Life that we want to avoid. But, at what cost? Yikes!

Well, as the old Fram Oil Filter commercial states, “You can pay me now, or pay me later.” Translation for the franchise community: Dedicate some resources towards improving customer service practices now, or pay to try to remove the negative comments online later, which is not easy to do for a variety of reasons. Some of which may not be the most ethical as the customer review sites feel they have control of your destiny, and want you to pay dearly to relinquish the control back to you. Yikes, for sure!

The following post about one of the more popular review sites, Yelp! and such practices, was written by franchisEssentials Guest Author, Megan Erickson of the Dickinson Law Firm. As you may know, Megan is the author behind the recently launched Social Networking Law Blog. Previously, we posted an article by Megan that proved very popular in franchise circles, Employer Social Networking Policies.

Yelp! Faces Federal Class Action Lawsuit

Bad online review? Interested in buying your way out of it?

Yelp is a popular interactive website allowing its users to create and access reviews of local businesses and services.  The site now faces serious accusations of unfair business practices.

After Yelp! received some bad press for what many believe to be shady advertising practices, a class action lawsuit was filed yesterday in a California federal court. According to a press release posted on the Yelp Class Action Website:

“The lawsuit alleges that Yelp runs an extortion scheme in which the company’s employees call businesses demanding monthly payments, in the guise of ‘advertising contracts,’ in exchange for removing or modifying negative reviews appearing on the website.”

I first learned of the lawsuit via this post by Bradford Schmidt.


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Social Media, Web 2.0 and Internet Stats: Astonishing, to say the least!

The following social media, Web 2.0 and internet statistics were recently posted on The Future Buzz.

Google search stats:

1,000,000,000,000 (one trillion) – approximate number of unique URLs in Google’s index (source)

2,000,000,000 (two billion) – very rough number of Google searches daily (source)

$110,000,000 – approximately amount of money lost by Google annually due to the “I’m Feeling Lucky” button (source)

24,400 – number of people employed by Google (December, 2008)

68,000,000 – the average number of times people Googled the word Google each month for the last year (source:  keyword tool)

$39.96 – the average cost per click for the phrase “consolidation of school loans” in AdWords (source:  keyword tool)

1,430,000 – the number of Google results for “Robert Scoble”

136,000 – the number of Google results for “Admiral Ackbar”

Wikipedia stats

2,695,205 – the number of articles in English on Wikipedia

684,000,000 – the number of visitors to Wikipedia in the last year

75,000 – the number of active contributors to Wikipedia

10,000,000 – the number of total articles in Wikipedia in all languages

260 – the number of languages articles have been written in on Wikipedia

(source)

YouTube stats

70,000,000 – number of total videos on YouTube  (March 2008)

200,000 – number of video publishers on YouTube (March 2008)

100,000,000 – number of YouTube videos viewed per day (this stat from 2006 is the most recent I could locate)

112,486,327 – number of views the most viewed video on YouTube has (January, 2009)

2 minutes 46.17 seconds – average length of video

412.3 years – length in time it would take to view all content on YouTube (March 2008)

26.57 – average age of uploader

13 hours – amount of video are uploaded to YouTube every minute

US $1.65 billion in Google stock – amount Google Inc. announced that it had acquired YouTube for in October 2006

$1,000,000 – YouTube’s estimated bandwidth costs per day

(sources here, here and here)

Blogosphere stats

133,000,000 – number of blogs indexed by Technorati since 2002

346,000,000 – number of people globally who read blogs (comScore March 2008)

900,000 – average number of blog posts in a 24 hour period

1,750,000 – number of RSS subscribers to TechCrunch, the most popular Technology blog (January 2009)

77% – percentage of active Internet users who read blogs

55% – percentage of the blogosphere that drinks more than 2 cups of coffee per day (source)

81 – number of languages represented in the blogosphere

59% – percentage of bloggers who have been blogging for at least 2 years

source

Twitter stats

1,111,991,000 – number of Tweets to date (see an up to the minute count here)

3,000,000 – number of Tweets/day(March 2008) (from TechCrunch)

165,414 – number of followers of the most popular Twitter user (@BarackObama) – but he’s not active

86,078 – number of followers of the most active Twitter user (@kevinrose)

63% – percentage of Twitter users that are male (from Time)

Facebook stats

200,000,000 – number of active users

100,000,000 – number of users who log on to Facebook at least once each day

170 – number of countries/territories that use Facebook

35 – number of different languages used on Facebook

2,600,000,000 – number of minutes global users in aggregate spend on Facebook daily

100 – number of friends the average user has

700,000,000 – number of photos added to Facebook monthly

52,000 – number of applications currently available on Facebook

140 – number of new applications added per day

source

Digg stats

236,000,000 – number of visitors attracted annually by 2008 (according to a Compete survey)

56% – percentage of Digg’s frontpage content allegedly controlled by top 100 users

124,340 – number of stories MrBabyMan, the number one user, has Dugg (see updated number here)

612 – number of stories from Cracked.com that have made page 1 of Digg (see all 41 pages of them here)

36,925 – number of Diggs the most popular story in the last 365 days has received (see story here)

Even more web 2.0, social media and internet stats, facts, figures and numbers:

Blogging Stats, Facts And Data:  2009 Blog Statistics By The Numbers

Future Marketing Trends:  By The Numbers

Internet Marketing Tactics – What’s Hot And What’s Not


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Males vs Females in Social Media: A Change in Tide?

The following was posted on the Online Media Gazette site about a recent survey that indicates the tide is changing when it come to social media usage by men and women. I found the most interesting fact is that women are still ahead in embracing and using the more mainstream social media such as Facebook and Twitter whereas the men seem to be more interested in the lesser-known, and possibly more complicated social media such as Slashdot which boasts itself as, “News for Nerds. Stuff that Matters.”

According to Liberty Mutual’s latest survey, they found that men embrace and use social networking sites much more than women do. Men are more active in social media “across the board” according to the survey.

The national survey was part of the firm’s Responsibility Project where they hope to give an insight to what people think are responsible ways to use social networking technologies at work, school and in relationships.

The results showed that 57% of men are more likely than 50% of women to have more than one social networking account on websites such as Facebook and Twitter. On top of that, 51% of men find it reasonable for their boss to tweet about their company compared to 37% of women.

The results are so much different from Pingdom’s survey done on November 2009. Before that, the ratio between male and female demographics in social networks was 47% and 53% respectively. Here’s a chart from the site to review the past statistics. (Make note: the chart is of PAST statistics, not of the current survey. Go figure…)


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Are You Getting Positive Bottom Line Results From Your Social Media Efforts?

Social media has definitely gone mainstream and many franchise organizations have embraced it for a variety of reasons. Some are utilizing it to create or improve brand awareness. Others are using it to drive business to franchise locations and/or to create interest in their franchise opportunity. And many have embraced it just because they believe they must, or feel they may miss the proverbial boat.

In any event, there are questions that franchise executives should be realistic about in answering as they continue their social media efforts and work towards effectively integrating the same with traditional marketing.

* What are the objectives for using social media within our franchise system?
* Has a comprehensive social media strategy been developed consistent with our goals?
* Are our social media efforts integrated with our overall marketing strategy?
* Are our social media efforts specifically targeted for optimum effectiveness?
* Are we effective in our social media efforts?
* What are our bottom line results?

Although all six questions listed above are important in evaluating your social media strategy and efforts, the last two questions may be the most important. Truly knowing and understanding the level of effectiveness of your social media efforts, and it’s affect on your bottom line, is essential to achieving your franchise marketing and development goals and objectives.

That’s where franchisEssentials can help!

FREE Social Media Assessment ($1200 Value)

franchisEssentials FREE Social Media Assessment has been designed exclusively for franchise organizations. Basically, the assessment is a 48-step Social Media Checkup that evaluates primary and secondary elements of social media efforts, explores franchise-related issues within social media messages, identifies specific opportunities per established and defined goals and objectives, establishes a baseline for quantifying and analyzing social media metrics, and provides a grade for each specific social media component being utilized as well as for the entire social media program.

Upon completion of the FREE Social Media Assessment, a debriefing session is scheduled to explain the results of our findings in full, concise detail and to provide best-practice recommendations for improvement in specific social media efforts, and for the social media program itself. Including the preliminary meeting which typically takes approximately 30-45 minutes, the actual assessment and evaluation, and the debriefing session which takes 45-75 minutes, the total process should be completed within four days.

Ask yourself the questions listed above, and unless your answers are honest and provide you will full satisfaction in your current social media efforts, we strongly suggest you take full advantage of franchisEssentials FREE Social Media Assessment. It really does make good business sense to do so!

Start Now!

To schedule a preliminary meeting, and/or to learn more about this FREE service or any of our franchise marketing and development services, please contact Paul Segreto by email or by phone at 832.838.4822.


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SEO via Social Media

So, how do you optimize your social media so that it helps in the increasingly important objective of being found online as easily as possible?

Recently, at JeffBullas’s blog, the five top social media channels (Facebook, Blogs, YouTube, Twitter and LinkedIn) were targeted for search engine optimization purposes. Basically, how these five channels help you get noticed and found online. In light of Google’s recent initiative of Real-Time Search Results, social media activity and content are key components in search results. Ultimately, wouldn’t it be great to have all of the top five social media channels, YOUR channels, on the first page of your brand’s search results? Maybe even within the first five of six results sandwiched around your brand’s website? Well, the following, as clearly identified in the aforementioned blog, will help you achieve your SEO goals and objectives.

How To Optimize Your 5 Top Social Media Channels
As originally posted on JeffBullas’s Blog on January 14, 2010

1. Facebook

Facebook has 3 types of ways you can participate, Profile (Personal), Groups (clubs and associations) and Pages (companies and businesses).

The primary goal of having a Facebook “Page” is to get fans (or subscribers) and invoke interaction. The secondary goal is drive them to an offer page or get them to your target website. How do you do get more fans and visibility within Facebook? By pushing content out tactfully. The Wall within a Page is the same as a Wall within a Profile. Therefore Page Admins can publish stories, news, and offers to their Fan’s home page streams. The other internal way to communicate with Fans is by direct messages to their inboxes, which is reportedly being used less and less. Who uses email these days anyway right, right?. Here are some ideas to get you started

– Use a group or page profile for your business rather than personal as they are much more transparent to search engine crawlers
– Choose a vanity URL that contains your keywords (such as facebook.com/widgetwholesales)
– Exclusive offers for Fans only is great Fan bait
– When you post content, always include video or imagery. Facebook users are very visual.
– Publish fresh content at least 2-3 times per week
– Analyze, iterate and optimize using the Facebook Insights Tool to get “high-level demographic and geographic insights about your Fans”, and to “analyze the number of interactions and overall engagement with your Page and posts.”

2. Blog

Blogging demonstrates true commitment and passion to your industry that you really can’t fake long-term. Most won’t be able to sustain it over long periods of time with frequency, but those who do so are rewarded in spades and stand out from the crowd. So here are some tips on optimizing your blog

– Buy ( I know that says get your credit card out) your own domain name not a subdomain or name under typepad or wordpress .. buying a homebase is a lot better than renting one.
– Purchase a theme such as WordPress Thesis theme that can be optimised for SEO such as URL’s and meta descriptions
– Post content regularly (at least once a week) .. Search engines love new unique content
– Promote your Blog on Twitter regularly (Google now has real time search feed into Twitter API)
– Include share buttons to other social media channels on each blog post so visitors can add your blog and posts

3. YouTube

The increasing impact of Social Media “Online Video and its importance to getting found online because of the facts and figures emerging that can’t be ignored… in fact its hard to get your head around them. Comscore announced in August, 2009 that over 25.4 Billion video views ocurred in the USA alone (Yes…. Billions not millions). This is up from 14.3 Billion In December 2008. This is a 78% increase in just 8 months. Google’s sites such as YouTube had a 39% market share with the closest competitor being Microsoft sites with 2.2%. (Google owns YouTube by the way). Here are some tips to get you started

– Create your own YouTube Channel
– In your description section for your video, always put your link to your blog or your website to make it easy for people to link back to your site
– Put the category such as [Social Media Marketing] in Brackets before each Title of your video
– Put “Tags” in your video tags section, make them relevant to your video title, fill up your tag allotment quota allowed and optimize them
– Again promote your YouTube video on Twitter and place them on your blog in a Video or YouTube Channel section

4. Twitter

Twitter became mainstream in during 2009 and has continued to provide ways to connect, communicate and promote your content from your website and blog.

– In the account settings, be sure to add your website’s URL
– Write a great title (approximately 42 characters are factored into each tweet’s title tag, including the account name, as well as the initial characters of each tweet. Keep in mind that your full tweet and all its characters are still being indexed by major engines).
– Place a retweet button on your blog articles and integrate your Twitter URL within your site’s Global Footer, which appears at the bottom of every page of your site. Both of these options offer usability to your site visitors and help drive your Twitter URL up in the search engines.
– Include “Follow me on Twitter” buttons on your emails and blog
– Leave at least 20 characters spare (make your tweet no longer than 120 charcters), so that it allows room for people to – “Retweet” your “Tweet” with comments like “Great post”
– Almost always include a link back to your blog posts in your tweet (don’t waste a Tweet), this is a significant traffic driver for bloggers.

5. LinkedIn

LinkedIn is the world’s largest professional network which started up in 2003 and now has over 55 million members and growing rapidly (It is one of the top 5 social media channels). LinkedIn connects you to your trusted professional contacts and helps you exchange knowledge, ideas, and opportunities with a broader network of professionals. So how do you optimize this platform to enhance you and your companies brand.

– Create a public profile (don’t lock it away) This is an easy way to start building an on-line presence for yourself, since LinkedIn ranks high in the search engines
– Use the questions and answers feature to start conversations, create community, and position yourself as a subject matter expert. By answering questions, you are simultaneously endorsing your candidacy and expertise this can also be used to drive traffic to your blog when you leave your answer or when you place your question.
– In your homepage activate your Twitter and LinkedIn interfaces.
– Activate your blog feed to your homepage on linkedIn (where your last blog posts are displayed). Use the questions and answers feature to start conversations, create community, and position yourself as a subject matter expert. By answering questions, you are simultaneously endorsing your candidacy and expertise
– In your settings (in the edit my profile section) make sure your websites and blogs (you can enter 3) with relevant customised key word descriptions. (mine includes My Company, My blog (jeffbullas.com) and My Facebook “Page” URLs

Be sure to check out the original post on Jeffbullas’s blog as there are additional tips and links that are valuable resources for learning how to effectively utilize these top five social media channels.


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