Tag: entrepreneurship

The Discipline of Growth: The Entrepreneur’s Guide to Purposeful, Culture-Driven Expansion

This article continues the Celebrating Entrepreneurship series — written in honor of National Entrepreneurship Month and steadily building into a comprehensive playbook for the modern entrepreneur. We have journeyed through disruption as precision, leadership presence, transferable culture, community relevance, anticipation-building, and sustaining momentum after opening day.

Now we reach a pivotal moment in the entrepreneurial arc:

Growth.

Not growth for growth’s sake.
Not expansion fueled by pressure, ego, or imitation.
But purposeful expansion — the kind that strengthens the brand instead of diluting it.

Because the hardest decision a restaurant or franchise brand will ever make is not how to grow.
It is when to grow.
And even more importantly — where and why.

Growth Is Not Proof of Success — It Is a Test of Identity

Many brands mistakenly treat expansion as a reward — the trophy for getting the first location right.

But growth is not a trophy.
Growth is a magnifier.

If the identity is clear, culture is strong, and experience is consistent, growth amplifies excellence.
If identity is vague, culture is spotty, and experience is inconsistent, growth amplifies dysfunction.

Growth does not fix problems — it exposes them.

This is why the most successful brands expand slowly, deliberately, intentionally — even when they could expand faster.

The Discipline of Saying “Not Yet”

Before expanding, strong brands ask:

  1. Is our culture transferable and repeatable?
    Can we guarantee that the new location will feel like us?
  2. Have we sustained momentum over time, not just at launch?
    A business must prove staying power before becoming a model for replication.
  3. Is the community we are expanding into aligned with our values and identity?
    Not all markets are the right markets — even if they are profitable.

If the answer to any of these questions is uncertain, the correct move is not “no” — it is not yet.

Restraint is a form of leadership.
Patience is a form of strategy.

How the Best Brands Choose Where to Grow

Raising Cane’s

Cane’s expands where there is cultural alignment, not just demand.
They choose communities where their identity — simplicity, quality, and fun — will be felt, not merely consumed.

Trader Joe’s

They do not chase population counts — they chase community compatibility.
When a Trader Joe’s opens, the neighborhood is already emotionally prepared to welcome it.

Whataburger (originally)

For decades, Whataburger was intentionally regional — building fierce loyalty in Texas before expanding outward.
Their growth was geographic, but also cultural.

These brands prove something essential:
A location is not just a map coordinate. It is a relationship.

The Signals That It Is Time to Grow

A brand is ready for expansion when:

• Existing guests ask for new locations
• Team members are developing into leaders, not just workers
• Systems run smoothly without founder oversight
• Culture remains intact under strain
• Community presence is strong and reciprocal
• Demand exceeds capacity consistently, not occasionally

Expansion should be a response to pull, not a push.

If you have to convince the market, you are too early.
If the market is asking — really asking — you may be ready.

Growth Without Identity Loss

As new units open, the question shifts from Can we grow? to Can we grow without forgetting who we are?

That requires:
• A founder or leader who remains the emotional anchor
• Cultural behaviors that are practiced and taught, not explained
• Opening playbooks that include community integration, not just operational launch
• Measurement systems that track guest feeling, not just revenue

A brand must guard its meaning as fiercely as its margin.

The Core Truth of Expansion

A brand should only grow to the extent that its culture can carry it.

If you expand faster than culture can transfer, identity fractures.
If you expand where the community cannot embrace your meaning, relevance thins.

The strongest brands are not just present in many places.
They are felt in every place they are present.

The Playbook Continues

We have now laid the foundation for:
• Identity
• Experience
• Culture
• Community
• Anticipation
• Momentum
• Growth

Next in the series, we progress to the next natural stage:

Leadership succession and internal development —
How to grow leaders inside the system so the brand can grow without the founder having to be everywhere.

Because legacy is not created when a brand expands.
Legacy begins when a brand can thrive in the hands of others —
without losing the heartbeat of the first location.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com, because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation, supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.

Why Customers Return: Ritual, Familiarity, and the Power of Being Known

This article continues the Celebrating Entrepreneurship series — each installment building toward a complete playbook for the modern entrepreneur in honor of National Entrepreneurship Month. So far, we’ve moved from disruption grounded in precision, to leadership presence, to transferable culture, to community belonging, and most recently, to creating anticipation that leads to opening-day excitement.

Now we arrive at the next stage in the entrepreneurial arc:

Opening day can create attention. But only consistency, connection, and meaning create enduring momentum.

A long line at a grand opening is the spark.

Sustained momentum is the fire that keeps the business alive, relevant, and valued — long after the ribbon is cut and the excitement fades.

Grand openings are emotional events.

Sustained success is a relational practice.

The Problem Most Brands Face After Opening Day

After the excitement fades, many restaurants and franchise locations experience a decline that feels inevitable:

• Customer visits normalize

• Energy stabilizes

• Word of mouth slows

• Team enthusiasm fades

• Community connection weakens

This is not because demand disappears.

It is because intentional momentum-building stops.

The brands that remain top-of-mind do not wait for customers to return.

They continue to show up.

The Lesson: Ritual Sustains What Excitement Begins

Excitement is temporary.

Ritual is permanent.

Starbucks does not depend on launch campaigns to fill stores every day.

It depends on ritual — the morning stop, the familiar barista, the drink that matches identity.

Local restaurants and franchise brands can do the same.

Not by imitation — but by repetition of emotional touchpoints.

Momentum is not sustained by newness.

It is sustained by familiarity.

Three Pillars of Post-Opening Momentum

1. Consistency in Experience

Guests return when:

• Quality is reliable

• Staff interactions feel personal

• The business feels “the same” in the best way

This is where the transferable culture we discussed in the last article becomes essential.

If opening-day service is warm and present — and week eight feels automated and indifferent — momentum dies.

Consistency is not repetition of procedure.

Consistency is repetition of care.

2. Community Engagement as Continuing Behavior

Brands that remain relevant do not disappear after opening weekend.

They embed themselves into the rhythm of the community.

Examples:

• Hosting school spirit nights

• Sponsoring youth teams

• Providing meeting space for local groups

• Donating meals to community organizations

• Showing up at farmers’ markets, festivals, and local gatherings

These actions are not marketing.

They are presence.

Presence creates familiarity.

Familiarity creates loyalty.

3. Fresh Moments Without Losing Identity

Sustaining momentum requires periodic bursts of renewed curiosity — without confusing the brand’s identity.

Think of:

• Limited-time specials that fit the brand

• Seasonal menu items that feel natural

• Customer appreciation days

• Events that highlight team members or regulars

These are not promotions.

These are invitations.

The brand remains recognizable, yet alive.

Examples of Momentum Maintainers

Dutch Bros.

Energy and personality stay consistent every visit.

The excitement at the window is replicated, not performed once.

Buffalo Wild Wings

Connection to sports culture creates repeating reason to return.

The brand ties itself to local ritual, not just food.

Local Main Street Diners That Last for Generations

They don’t chase customers.

They know customers.

They become part of life, not an occasional visit.

The Key Truth of Sustained Momentum

Opening day creates awareness.

Identity creates loyalty.

Rhythm creates permanence.

Momentum is not preserved by doing more.

It is preserved by doing what matters again, and again, and again.

Customers return not because they are reminded —

but because they are remembered.

The Playbook Expands

This series has now shown the entrepreneur how to:

• Disrupt through intention

• Lead through presence

• Meet modern consumer expectations

• Become essential to the community

• Scale culture across locations

• Build anticipation before opening

• And now, sustain momentum long after

Next in the series, we move from sustaining momentum to expanding opportunity:

How the best brands grow without losing identity — and how to decide when and where to grow.

Because growth, when done in alignment with meaning, becomes legacy.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com, because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation, supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.

When Culture Scales: How to Grow a Brand Without Losing Its Soul

This article continues our Celebrating Entrepreneurship series, written in honor of National Entrepreneurship Month and crafted to form a cohesive playbook for the modern entrepreneur. We began with disruption grounded in precision, examined leadership presence as emotional anchor, learned from global brand expectations (Disney, Apple, Amazon), and then brought the business home, into the community, where belonging becomes the ultimate differentiator.

Now we address the next critical challenge:

How do you scale a brand without losing its soul?

Because it is one thing to make one location meaningful.
It is another to ensure that meaning holds across ten, twenty, or one hundred.

This is the precise point where many franchise and restaurant brands succeed or fail. They do not fail because the operations cannot be replicated. Operations are the easy part. They fail because culture has not been made transferable.

What Makes Culture Transferable?

Culture is not a slogan, a values poster, or a paragraph in an operations manual.
Culture is the lived behavior of the brand, ideally, repeated so consistently that it becomes instinctive.

A culture becomes transferable when it is:

  1. Observable — People can see what it looks like.
  2. Trainable — It can be taught, not just felt.
  3. Reinforced — There are systems that sustain it.
  4. Rewarded — The behaviors that express it are recognized.

If culture cannot be seen, it cannot be taught.
If it cannot be taught, it cannot be replicated.
If it cannot be replicated, it cannot scale.

Examples of Transferable Culture in Practice

1. Chick-fil-A — Culture in Language

Guests are not thanked with “No problem.”
They are thanked with “My pleasure.”

This is not a script.
It is a signal.
It communicates care, attentiveness, and respect.

Every location, every shift, every transaction, the language reinforces the identity.
Culture is transferred through shared speech.

2. Starbucks — Culture in Ritual

Starbucks does not simply serve coffee. It creates ritual.

The cadence of the barista, the consistency of the order repeat, the familiar environment, these are not operations.
They are rituals that replicate belonging.

Culture is transferred through consistent sensory experience.

People don’t return because the coffee is irreplaceable.
They return because the feeling is.

3. Texas Roadhouse — Culture in Behavior

Every server kneels to take an order.
It is not required by local leadership preference, it is an embedded behavior system-wide.

Why does it matter?
Because kneeling changes the dynamic:
• It eliminates hierarchy
• It increases customer comfort
• It expresses respect

Culture is transferred through shared physical behaviors.

How Independent and Emerging Brands Can Do the Same

You do not need global scale to build transferable culture.
You need definition and discipline.

Start with three questions:

  1. What does it look like when we are at our best?
    Describe it as if you were filming it.
    Don’t use adjectives, use behaviors.
  2. What do we want customers to feel every single time?
    Define the emotional outcome, not the procedural one.
  3. How do we teach new people what matters here?
    Not “what we do,” but why we do it that way.

Once defined, culture must be embedded into:
• Hiring criteria
• Training systems
• Daily routines
• Leadership language
• Celebrations and coaching
• Promotions and rewards

If behaviors are not reinforced, they disappear.
If values are not demonstrated, they become decoration.

The Most Important Truth

Culture cannot scale unless leaders embody it.
Not founders alone.
Leaders at every level.
Shift leaders, franchise owners, veteran staff, these are your culture carriers.

Their behavior is the brand.

If they model the culture, it spreads.
If they break the culture, it breaks.

This is why the previous article emphasized leadership presence.
Culture does not transfer through documents.
Culture transfers through people.

The Work Ahead

As the series continues, we are building a playbook, not for businesses that merely operate, but for businesses that live.

Our next article will address the next question in the entrepreneurial arc:

How does a brand evolve and expand without losing relevance or authenticity as it grows?

Because once culture scales, the work shifts from preservation to evolution, ensuring the brand continues to feel alive.

For now, the focus is clear:
Define the culture.
Demonstrate the culture.
Teach the culture.
Reinforce the culture.
Celebrate the culture.

This is how a business stops being a business…
and becomes a place where people belong.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com, because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation, supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.

If Your Business Closed Tomorrow, Would Anyone Notice?

This article continues the Celebrating Entrepreneurship series — a body of work deliberately developing into a playbook for the modern entrepreneur in honor of National Entrepreneurship Month. We have explored disruption as precision, leadership as presence, and the influence of brands like Disney, Apple, and Amazon in shaping consumer expectations. Now, we shift from the global to the hyper-local: the community in which the business actually lives.

Because no matter how sophisticated the brand strategy or how refined the operational system, a business only becomes essential when it matters to the people who encounter it every day.

And so we arrive at a defining question — one of the most important a founder, franchisee, or operator can ask:

If your business closed tomorrow, would anyone notice?

Not whether people would know.
Whether they would feel the loss.

Why It Matters Who Notices

Consider a Starbucks in a community.
If it closed, people would notice.
Not because Starbucks is unique.
Not because its coffee is incomparable.

But because it has become a ritual space.
A place of habit, familiarity, rhythm, and identity.

It is not the product alone that matters.
It is the role the business plays in the daily life of the community:

• A place where the morning begins
• A place where names are remembered
• A place where the staff waves even before words are exchanged
• A neutral ground for work, pause, conversation, or simply existing

This is not “brand awareness.”
This is belonging.

And belonging is the most powerful, most defensible competitive advantage a business can earn.

Where Many Restaurants and Franchise Brands Fall Short

Many businesses operate with a transactional posture:
Serve the guest. Close the ticket. Move to the next.

But essential businesses operate differently.
They become part of the narrative of the local area.
They contribute to shared memory.
They anchor moments.

This is not accidental — it is strategic.
Disney taught us the precision of experience.
Apple taught us clarity of design.
Amazon taught us reliability as hospitality.

Now we apply those principles at the level of place.

The Business as a Community Contributor

For a local restaurant or franchise location to become indispensable, it must answer two questions consistently:

  1. How does our presence make this community better?
  2. How do we participate, not just operate?

A business becomes essential not when it is known,
but when it is missed in its absence.

This happens when:

• Employees know regulars by name
• The business supports local events and not just with logos
• The owner shows up where neighbors gather
• The brand is present in local celebrations and local challenges
• The restaurant becomes a place people bring others to say, “This is where I belong”

This is not marketing.
This is relationship infrastructure.

The Three Levels of Community Integration

To become a brand that matters locally, the business must operate on three levels:

Level 1: Functional Presence
We provide a service.
This is the baseline — not enough to be missed.

Level 2: Emotional Familiarity
People feel comfortable here.
Ritual forms. Identity begins.

Level 3: Communal Significance
The business participates in the heartbeat of the community.
It becomes a gathering place, a connector, a shared reference point.

Once a business reaches Level 3, its absence would leave a gap.

The Real Measure of Success

The modern entrepreneur, particularly in franchising and restaurants, must understand:

Growth is not simply the number of units added.
Growth is the depth of connection each unit holds.

A business that is known in many places but missed in none is vulnerable.
A business known in fewer places but missed deeply in each is beloved — and enduring.

The brands that last do not only scale operations.
They scale meaning.

A Question Worth Asking Weekly

Not quarterly.
Not annually.
Weekly.

If we closed tomorrow — who would miss us, and why?

The answers tell you whether you are building a business —
or building a place that matters.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com — because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation — supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.

When Small Brands Compete with Giants: The Expectation Economy

This article continues the Celebrating Entrepreneurship series — each installment deliberately expanding the playbook forming in real time, one principle building upon the last. As we honor National Entrepreneurship Month, our exploration now turns from the emotional center of leadership toward the expectations that leadership must meet and continually exceed.

In the previous article, we explored the founder’s role as the emotional anchor — the steady presence that gives culture shape and meaning. But a brand does not live solely in the internal space of its people. A brand lives in the expectations of its customers. Today, customers do not evaluate experiences in isolation. Their standards are shaped by the best experiences they’ve ever had — anywhere.

This is why even the smallest restaurant or emerging franchise now competes with giants. Not in scale. In expectation.

Whether consciously or not, consumers compare every point of service, responsiveness, design, and reliability against companies like Apple and Amazon — two organizations that have redefined what it means to be effortless, intuitive, and thoughtfully engineered. Yet the lessons they offer are not about size, technology, or capital. They are about how decisions are made.

Apple does not lead through feature count or price advantage. It leads through coherence. From the tactile feel of a device to the layout of a store to the simple “Hello” that appears when a new product starts for the first time, everything is intentional. Apple understands that users do not remember the mechanics of an experience — they remember how it felt.

In contrast, restaurants and franchise brands often make the mistake of adding more: more menu items, more products, more messaging, more complexity. Apple teaches us the strategic power of removal. Remove clutter. Remove unnecessary variation. Remove friction. Remove anything that does not reinforce the emotional center of the brand. The company succeeds not by giving customers more to choose from, but by giving them less to think about.

A small restaurant can do the same. A franchise location can do the same. Not by copying Apple, but by practicing clarity as a daily discipline. Every brand can ask: what should this feel like, and what must be removed to ensure that feeling is never diluted?

If Apple elevates experience through design, Amazon elevates trust through reliability. Customers return to Amazon not because it surprises them, but because it does not surprise them. It shows up. It works. It delivers. Reliability, it turns out, is a form of hospitality.

Many restaurants and franchise brands focus so heavily on new promotions, specials, and campaigns that they unintentionally compromise consistency. Amazon reminds us that dependability is the true differentiator. Orders arrive when promised. Claims are resolved without friction. Prices are clear. Communication is steady. The customer never has to wonder. In restaurants, the same principle applies: the order is correct, the temperature is right, the cleanliness is consistent, the greeting is familiar, and the goodbye is sincere. No fanfare — just excellence as a rhythm.

The entrepreneur, especially in franchising and restaurants, must now operate with the understanding that customers do not lower expectations simply because a business is smaller. The playing field may be smaller, but the stakes are not. Assume the guest has experienced seamlessness somewhere else today. Assume they will notice any friction. Assume they desire clarity, ease, and welcome. And assume they will reward brands that deliver those things consistently.

This is not about copying Apple or Amazon. It is about adopting the mindset that excellence is expected, not exceptional. When Disney taught us the importance of choreographed experience, we learned the emotional side of disruption. When we examined leadership presence, we understood the human anchor of culture. Now, through Apple and Amazon, we uncover the next layer: experience must be both elevated and repeatable, thoughtful and dependable, human and precise.

This is how modern brands earn trust, loyalty, and advocacy — no matter their size.

We are not studying giants to imitate them. We are studying them to understand why they feel inevitable. The modern entrepreneur must learn to design experiences that feel intentional, to show up with consistency that feels reliable, and to lead in a manner that feels steady.

The next article in this series will explore how culture becomes transferable — the key to scaling meaning as brands expand from one location to many. Because the true test of entrepreneurship is not whether you can build something remarkable once, but whether that remarkability can be preserved when others begin building it with you.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com — because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation — supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.

The Founder as the Emotional Center: Leadership Presence as the Core of Brand Experience

This article continues the Celebrating Entrepreneurship series, with each installment intentionally building toward a complete playbook for today’s entrepreneur. As we honor National Entrepreneurship Month, this series is meant not only to explore ideas, but to assemble a framework that founders, franchise leaders, and restaurant operators can apply directly. The previous article examined Disney’s mastery of operational precision, showing that disruption is sustained not through sudden breakthroughs but through the disciplined orchestration of experience. Now we turn to the element that precedes all operational excellence: leadership presence.

In any franchise or restaurant brand, systems may scale, but culture does not scale on its own. Culture requires a carrier — a voice, a center of gravity, a source of emotional identity. That role belongs to the founder or the brand’s leading steward. This leadership presence is not about constant visibility or charismatic performance. It is about embodying the values, tone, and emotional intention of the brand so consistently that others know how to act even when the leader is not present.

In Disney’s world, this began with Walt. His influence was not merely in vision, but in the way he described the work, the way he greeted guests, the standards he held, and the tone with which he held them. Long after he was gone, cast members still knew how decisions should feel, not just how they should function. That is the true power of leadership: when presence becomes principle, and principle becomes habit.

In franchising and restaurants, the founder’s presence matters even more, because the brand is replicated through people who did not create it. Franchisees and team members are inheriting a story, not writing the first chapter of one. Without the founder’s emotional imprint, the brand becomes procedural, not experiential. And when a brand becomes procedural, it becomes forgettable.

Leadership presence is not expressed through speeches or slogans, but through rhythms. The way the founder speaks about guests. The care with which the founder walks a restaurant dining room. The seriousness with which cleanliness, welcome, and gratitude are treated. The manner in which decisions are explained, not just enforced. The tone sets the temperature. The temperature sets the culture. The culture sets the behavior. And behavior is what the guest experiences.

This is why founders cannot outsource spirit. They may delegate function, scale operations, and build infrastructure, but the emotional tenor of the brand must originate with them. When employees see the founder treat the business as meaningful, they follow. When they see the founder treat it as mechanical, they follow just the same. Organizations imitate conviction. They also imitate indifference.

Many founders underestimate the quiet power of embodied consistency. It is not the force of personality that matters, but the steadiness of intent. A founder who moves with clarity, directness, and composure creates an internal atmosphere of alignment. That atmosphere shapes how franchisees lead their teams, how teams welcome guests, and how guests interpret the entire brand.

In franchise and restaurant environments, where the guest experience is delivered by many people in many places, leadership presence is not about being everywhere. It is about being archetypal. The founder becomes the reference point for how to communicate, how to care, and how to carry the brand’s meaning. When this presence is strong, the culture begins to replicate with fidelity. When this presence is weak, the culture fragments.

To lead in this way is to understand that entrepreneurship is not only an act of building. It is an act of anchoring. As the series continues, we are shaping a framework that guides entrepreneurs not just to grow, but to grow with intention — with purpose that travels, with culture that sustains, and with experience that endures.

The modern entrepreneur does not simply scale operations. The modern entrepreneur scales meaning.

And meaning begins with the leader.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com — because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation — supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.

The Precision of Magic: How Disney Disrupts Through Operational Excellence — And What Franchise & Restaurant Brands Can Learn From It

This article is the second installment in the Celebrating Entrepreneurship series — a deliberate progression in thought and practice. Each article builds on the one before it, and by the conclusion, the collective work will stand as a playbook for the modern entrepreneur. It is both a tribute to entrepreneurial rigor and a meaningful acknowledgment of National Entrepreneurship Month — honoring those who build not only businesses, but experiences, communities, and lasting value.

Our last discussion explored disruption as a strategic act — not chaotic, but deliberate — the choice to challenge norms and create new outcomes. This installment extends that concept into operations. Because disruption, when sustained, is not fueled by inspiration alone; it requires precision.

And no brand demonstrates precision-driven disruption better than Disney.

The Disney Standard: Operational Precision as Emotional Experience

While the franchise and restaurant industries often speak of consistency, Disney practices something far more advanced: consistency as emotional engineering.

Disney does not simply aim to avoid mistakes. It aims to create moments worth remembering. It ensures that each interaction — no matter how routine — contributes to a larger narrative.

This is where the lesson for franchise and restaurant brands becomes clear:

Experience is the product.

The menu, the food, the décor, the signage, the service — these are artifacts.
The memory is the outcome.

Most restaurants try to deliver accuracy.
Disney delivers affection.

Most franchise systems strive for standardization.
Disney strives for continuity of feeling.

This is why Disney can replicate magic at scale — daily, globally, seamlessly.
It operates each day as if it were a two-minute drill, where every second matters and every detail contributes to victory.

The result does not look intense.
The result looks effortless.
That is the mark of mastery.

Relevance for Franchises and Restaurants

Franchise and restaurant brands live in a uniquely challenging environment:

• Multiple operators
• Varied labor pools
• Diverse customer demographics
• High competition
• Public visibility of every failure

Precision is not optional.
Precision is survival.

But precision built around process alone becomes sterile.
Precision built around experience becomes powerful.

This is where franchisors must pivot.

The shift looks like this:

• Employees → Hosts and ambassadors
• Dining rooms → Atmospheres for belonging
• Menu training → Story training
• Operational checklists → Experience choreography
• Consistency → Consistency with character

Franchisees do not simply run units.
They steward meaning.
They carry culture on their shoulders.

The restaurant counter is not the end of the journey.
It is the stage.

How Disney Thinks — And How Franchises Can Apply It

Disney designs experiences around four foundational principles:

  1. Purpose-first culture — everyone knows why they are there
  2. Narrative-driven environments — the setting tells the story before anyone speaks
  3. Human-centered performance — service is not task execution, but emotional presence
  4. Operational choreography — details are intentional, practiced, measurable, and refined

Restaurant and franchise brands already have the structure.
What is often missing is the story and the emotional expectation embedded into every action.

When teams know the purpose, the details become sacred.
When the details become sacred, the experience becomes unforgettable.

The Playbook Continues

As the Celebrating Entrepreneurship series progresses, we are not simply exploring theory — we are constructing a framework for modern entrepreneurial leadership, especially in franchise and restaurant environments where scale makes culture harder, not easier.

What we are building together will serve as:

• A guide for founders
• A compass for franchise executives
• A mindset model for emerging restaurant brands
• A reinforcement tool for franchisees stepping into leadership

Because the brands that endure will be those that deliver not just transactions, but reassurance, welcome, rhythm, familiarity, and meaning.

Disney shows us that magic is not mystical.
It is operational excellence in service of emotional connection.
It is process with soul.

And when a franchise or restaurant brand operates at that level — consistently, intentionally, humbly — disruption is no longer a strategy.
It becomes the natural state of the brand.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com — because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation — supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.

The Next Era of the American Dream: A Contemporary View of Entrepreneurial Leadership in America

Disruption is often described as a force that alters industries, reshapes business models, or overturns long-standing norms once regarded as immovable. It is the jolt that reconfigures markets and challenges legacy thinking by refusing to accept the limits of what is familiar. Yet disruption is frequently misunderstood as a destructive act — a tearing down, a destabilization, a breakage for its own sake. In truth, disruption, when pursued with clarity and intention, is a generative force. At its best, it represents progress — not chaos — an evolutionary shift from what merely functions to what is capable of flourishing. It opens pathways that were previously unimagined, expands access to possibility, and accelerates the emergence of new outcomes.

Most discussions of disruption are confined to economic landscapes and institutional structures: industries disrupted by new technologies, business models displaced by novel channels, sectors redefined by unexpected market entrants. But there is another dimension that is rarely acknowledged — a deeply human one. It is disruption as it relates to aspiration, ambition, and identity. Specifically, disruption as it relates to the American Dream itself.

The American Dream has long been narrated as a linear ascent. One begins with little, advances through discipline and steady effort, and eventually arrives at personal and economic fulfillment. The ethos is noble, and in many ways timeless. But our era is no longer defined by linear progress. The pace of technological evolution, cultural transformation, and entrepreneurial possibility has fundamentally changed the tempo of achievement. The conditions that once favored gradualism now reward discernment, agility, and the capacity to generate forward momentum rather than simply respond to it.

Thus, achieving the American Dream in the modern age does not require abandoning its core ideals — opportunity, mobility, dignity, self-determination. Rather, it requires reimagining how those ideals are pursued. This is not disruption as departure; it is disruption as acceleration. It is the recognition that while the Dream remains intact, the pathway to realizing it must now be approached with greater intentionality, pace, and precision.

A powerful analogy emerges from the two-minute drill in football. In those final moments of the game, the team does not scramble. It does not guess. It does not abandon structure. Instead, it operates with a heightened clarity born of preparation, repetition, and shared understanding. The playbook is not re-invented — it is executed flawlessly. Fundamentals are not discarded — they are sharpened. The shift lies not in what is done, but in how and when it is done. Tempo accelerates. Decisions compress. Hesitation becomes the costliest error of all.

This is the psychology required to accelerate the American Dream today.

For entrepreneurs, business leaders, and brands, this means cultivating a mindset of disciplined urgency. Strategy cannot remain theoretical; it must translate into coordinated action. Vision cannot reside exclusively in long-term horizon statements; it must be reinforced through daily decisions that shape momentum. Organizations must move from being structurally capable to being operationally fluid — aligned in purpose, efficient in execution, and unwavering in standards.

Acceleration is not haste. It is not volatility. It is mastery in motion.

Brands that embody this acceleration operate with intentional momentum. They remove friction — not through shortcuts, but through clarity. They shorten the distance between insight and implementation. They treat excellence not as a peak achievement but as a sustained operating condition. Their urgency is focused, not frantic. Their disruption is deliberate, not chaotic. They understand that time — properly leveraged — is a strategic advantage, not merely a container for activity.

This is disruption in its highest form: advancing what is possible without discarding what is foundational. It does not replace the American Dream — it activates it. It acknowledges that progress is not something to be awaited, but something to be created with conviction, preparation, and purposeful action.

This article marks the first installment in the Celebrating Entrepreneurship series by Acceler8Success America, introduced in honor of National Entrepreneurship Month. Throughout this series, we will explore not just the mechanics of business growth, but the psychology, discipline, resilience, and decisiveness that distinguish those who merely aspire from those who achieve. To celebrate entrepreneurship is to celebrate agency. It is to recognize those who choose to engage their potential rather than defer it — those who are willing to disrupt not the Dream itself, but the pace at which the Dream becomes real.

To disrupt the American Dream positively is to bring it closer, sooner. It is to remove distance between desire and attainment. It is to ensure that possibility is not postponed unnecessarily — that ambition is not deferred indefinitely. When accelerated through intention, preparation, and decisive movement, the American Dream does not diminish in meaning. It becomes more accessible, more dynamic, more urgent, and more alive.

The dream endures.
The tempo changes.
The acceleration begins.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com — because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation — supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.

Franchising’s Fork in the Road: Passion or Professionalism — Can It Be Both?

Strong leadership has always been the lifeblood of successful organizations. But in franchising, it’s more than that — it’s the heartbeat that keeps the system alive. Unlike traditional corporate structures where authority flows downward, the franchise model is built on a network of independent entrepreneurs, each with their own ambitions, challenges, and investments on the line. These are individuals who have put their personal capital, time, and faith into a brand’s promise. They’re not employees who collect paychecks; they are owners who have staked their livelihoods on leadership they can trust.

That distinction changes everything. Leadership in franchising isn’t about command and control — it’s about collaboration and credibility. Franchise leaders must walk a tightrope between enforcing brand consistency and nurturing entrepreneurial freedom. They must influence without dictating, inspire without micromanaging, and align hundreds of independent operators around a shared purpose. The question becomes: how does a leader unify so many voices under one banner while still allowing individuality to thrive?

The best franchise leaders understand that success doesn’t come from issuing directives — it comes from fostering belief. A franchisee who feels heard, valued, and supported becomes an advocate, not just an operator. Yet this is where many systems struggle. When leadership fails to communicate, trust erodes. When consistency becomes rigidity, creativity dies. And when franchisees stop believing in the brand’s direction, growth slows — or worse, reverses.

This delicate balance explains why private equity has become so dominant in the franchise sector. In many cases, they bring what founder-led systems often lack: discipline, structure, and scalability. Private equity leadership approaches franchising through the lens of data and performance rather than emotion or attachment. They focus on results — efficiency, profitability, and replication. They introduce operational frameworks, performance metrics, and financial oversight that many founder-led brands desperately need but rarely embrace early on.

So, what happens when private equity steps in? Processes tighten. Metrics sharpen. Decision-making accelerates. The emotional weight founders often carry — the nostalgia, the attachment to “how things used to be” — gives way to professional detachment. That shift can be uncomfortable but often necessary. Is it possible that private equity’s greatest strength lies in its lack of emotional bias? Could that be why so many private equity-backed brands outperform those still held tightly by their founders?

Of course, this brings us to a deeper, more provocative question: are founders truly the best people to lead their brands beyond the early stages? Many founders are visionaries — they dream, create, and ignite ideas that resonate. But leadership at scale demands a completely different skill set. It’s no longer about passion alone; it’s about process. It’s about developing systems that can grow beyond one person’s reach. It’s about building teams, empowering decision-makers, and trusting others to execute the vision.

Too often, founders resist this evolution. They fear losing control or diluting the spirit of what they built. But is clinging to control a form of leadership — or a limitation disguised as loyalty? When emotion overrides logic, when vision outweighs discipline, brands stall. History is full of examples where founder-driven passion became the very thing that capped a company’s potential. The question, then, isn’t whether founders can lead — it’s whether they can adapt to lead differently.

The most successful founder-led brands are those where founders recognize when to evolve. They understand that leadership isn’t about doing everything themselves — it’s about surrounding themselves with people who can do it better. They remain the storytellers and the cultural anchors of the brand, but they allow experienced executives to handle the complexities of scaling, operations, and strategy. This blend — emotional authenticity from the founder and analytical precision from professional leadership — creates an ideal balance between heart and mind.

At its core, franchising is an ecosystem of trust. Every franchisee signs an agreement not just with a company but with a belief — that the leadership guiding the brand will continue to make decisions that protect and grow their investment. They expect leadership that is visionary but steady, ambitious but responsible. They look for clarity, confidence, and consistency. When those qualities are missing, morale declines, and franchisees begin to question whether they’ve chosen the right partner.

And that raises one of the most critical questions of all: can a franchise truly succeed if its leadership isn’t trusted by its franchisees? In corporate America, poor leadership can lead to temporary dips in stock price or internal turnover. But in franchising, poor leadership can destroy lives. Franchisees have mortgages, employees, and families depending on the success of their units. When leadership falters, it’s not just brand equity at risk — it’s people’s livelihoods.

As the franchise industry continues to evolve, one truth stands above all: passion launches a brand, but leadership scales it. The future of franchising will belong to those who understand that leadership is not about ego, title, or control — it’s about alignment, accountability, and shared success. Founders, executives, and investors who grasp this will shape not only the next generation of franchise brands but also redefine what leadership means in a business built on trust.

So perhaps the most important questions to ask today are these:
Are franchise leaders inspiring belief or merely enforcing compliance?
Are they empowering entrepreneurs or managing operators?
Are they building a legacy — or just running a system?

Because in franchising, leadership doesn’t just move the needle. It defines the entire future of the brand.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com — because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation — supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.


Discover More from Acceler8Success America

Continue your journey toward The American Dream Accelerated by exploring Paul’s other platforms — each designed to inspire, educate, and empower entrepreneurs at every stage:

  • Substack Newsletter: Exclusive articles exploring the personal journey behind achieving entrepreneurial success — subscribe at paulsegreto.substack.com
  • LinkedIn: Join thousands of professionals following Paul’s commentary and the Acceler8Success Café newsletter at linkedin.com/in/paulsegreto
  • InstagramFacebook, and X: Follow for real-time thoughts, quotes, and stories from the entrepreneurial journey
  • Acceler8Success America (Acceler8SuccessAmerica.com): Visit often for updates, events, and initiatives

Wherever you connect, you’ll find one consistent message — empowering entrepreneurs to succeed faster, smarter, and with greater purpose.

What Restaurant Partnerships Teach Us About Success… and Respect

Yesterday, I was honored to attend the grand opening of a new location for a growing burger brand. This marked the brand’s fifth location — a milestone that spoke volumes about its momentum, discipline, and dedication. From the moment I arrived, I could tell this was no ordinary event. The attention to detail was impeccable. The space reflected a balance of creativity and precision — every design choice seemed intentional, every process refined. And the food? It was every bit as impressive as the setting: quality ingredients, bold flavors, and consistency that only comes from genuine passion.

But as remarkable as the concept and execution were, what stood out most to me was the partnership behind it — a sister duo and a husband. Watching them interact throughout the event was captivating. Their dynamic was grounded in respect, trust, and shared ambition. It wasn’t just a business partnership; it was a family partnership — one that added a layer of complexity, but also a depth of connection that many teams could only hope for.

In family business, especially when in-laws are involved, there’s an extra layer of nuance. There’s a blend of professional collaboration and personal history. The relationship doesn’t end when the workday does; it continues over family dinners, holidays, and everyday life. That can either be a source of tension or a powerful bond — depending on how it’s managed. What I witnessed was the latter. The mutual respect between them was visible. Each seemed to understand their role, value one another’s strengths, and defer gracefully when the other took the lead. That’s rare. And in the high-stakes, fast-paced world of restaurants and franchising, it’s invaluable.

As the crowd filled the space — family, friends, well-wishers — I couldn’t help but reflect on how essential that circle of support is to an entrepreneur’s success. Behind every business that thrives is usually a team, not just of partners but of people who believe, encourage, and steady the ship when challenges arise. That kind of emotional infrastructure is often invisible from the outside, yet it’s the most critical factor of all.

Entrepreneurship can be a lonely road, especially for solo founders. The decisions are heavy, the risks personal, and the pace relentless. But when you have others who share not just the workload but the emotional investment — people who truly have your back — the odds shift dramatically. The strength of a partnership, particularly one rooted in both family and mutual respect, becomes a competitive advantage in itself.

Of course, anyone who has been in business with family knows the potential pitfalls: disagreements can feel personal, and emotions can run deep. But when communication is open and respect remains constant, those differences can actually fuel growth. It becomes less about compromise and more about collaboration — about building something greater than what any one person could achieve alone. 1 + 1 + 1 doesn’t equal 3 in that scenario. It equals much more.

So, as I left that grand opening, I couldn’t help but think: how many great business ideas have faltered not because the product was wrong, but because the support structure was weak? How many entrepreneurs are trying to do it all alone when the true secret to sustainability may lie in who they build with and who they lean on?

The sister duo and husband team I observed weren’t just expanding a restaurant brand — they were expanding a vision built on trust, balance, and shared purpose. Their story is a powerful reminder that success in entrepreneurship, franchising, and hospitality isn’t just about systems or sales. It’s about relationships — those we nurture, respect, and protect.

Because in business, as in life, when the people beside you believe as deeply as you do, success isn’t just achievable. It’s inevitable.


About the Author

Paul Segreto brings over forty years of real-world experience in franchising, restaurants, and small business growth. Recognized as one of the Top 100 Global Franchise and Small Business Influencers, Paul is the driving voice behind Acceler8Success Café, a daily content platform that inspires and informs thousands of entrepreneurs nationwide. A passionate advocate for ethical leadership and sustainable growth, Paul has dedicated his career to helping founders, franchise executives, and entrepreneurial families achieve clarity, balance, and lasting success through purpose-driven action.

Ready to elevate your business or navigate today’s challenges with confidence? Connect directly with Paul at paul@acceler8success.com — because every success story begins with a meaningful conversation.


About Acceler8Success America

Acceler8Success America is a comprehensive business advisory and coaching platform dedicated to helping entrepreneurs, small business owners, and franchise professionals achieve The American Dream Accelerated.

Through a combination of strategic consulting, results-focused coaching, and empowering content, Acceler8Success America provides the tools, insights, and guidance needed to start, grow, and scale successfully in today’s fast-paced world.

With deep expertise in entrepreneurship, franchising, restaurants, and small business development, Acceler8Success America bridges experience and innovation — supporting current and aspiring entrepreneurs as they build sustainable businesses and lasting legacies across America.


Discover More from Acceler8Success America

Continue your journey toward The American Dream Accelerated by exploring Paul’s other platforms — each designed to inspire, educate, and empower entrepreneurs at every stage:

  • Substack Newsletter: Exclusive articles exploring the personal journey behind achieving entrepreneurial success — subscribe at paulsegreto.substack.com
  • LinkedIn: Join thousands of professionals following Paul’s commentary and the Acceler8Success Café newsletter at linkedin.com/in/paulsegreto
  • InstagramFacebook, and X: Follow for real-time thoughts, quotes, and stories from the entrepreneurial journey
  • Acceler8Success America (Acceler8SuccessAmerica.com): Visit often for updates, events, and initiatives

Wherever you connect, you’ll find one consistent message — empowering entrepreneurs to succeed faster, smarter, and with greater purpose.